Mohammed AlGhamdi

Sr. Manager Private Sector @ Salam

About

As the Section Head of SMB Account Management at Mobily, I lead and coach a team of professionals who are responsible for managing the relationships and satisfaction of small and medium-sized business customers. With over 19 years of experience in the telecommunications industry, I have developed and implemented effective strategies and processes to increase customer loyalty, retention, and revenue. I have a strong background in project management, quality management, and continuous improvement, as evidenced by my credentials in PMP, TQM, and 6Sigma. I have successfully applied these methodologies to optimize the performance and efficiency of my team and the campaigns we manage. I am passionate about delivering excellence and innovation to our customers and stakeholders, and I strive to foster a culture of collaboration, learning, and growth within my organization.

Country

Saudi Arabia

City

Al Khobar

Industry

Telecommunications

Skill

Growth Strategies, Debt Collection, Teaching English as a Second Language, Project Management Training, Strategic Thinking, Executive Coaching, Customer Engagement, Interpersonal Communication, Social Media Marketing, Customer Marketing, Call Center Administration, Customer Contact, Workforce Planning, B2B Marketing Strategy, B2B Marketing, Direct Sales, Collaborative Problem Solving, Written Communication, Collection Development, Wholesale

Experience

Sr. Manager Private Sector

Salam

2026-1 - Present · 9 mos

B2B Section Head SMB Account Management

Mobily

2022-1 - 2026-1 · 4 yrs 1 mo

Al Khobar, Eastern, Saudi Arabia

Maintain knowledge of competitors in accounts to strategically position Aruba's products & services Identify and execute business strategy for assigned client segment Identify and execute business strategies that contribute to the success of the key metrics of the position – retention, renewals, reference ability, utilization/adoption, contractual compliance and opportunities for expansion Prospect and develop opportunities to partner with key stakeholders to envision, develop, and implement a location strategy for their organization Clearly articulate the strength and value proposition of the ArcGIS platform Demonstrate a thoughtful understanding of insightful industry knowledge and how GIS applies to initiatives, trends, and triggers Pursue professional and personal development to ensure competitive knowledge of the SMB utility industry Develop and leverage customer relationships to improve customer retention Manage renewal process and negotiate multi-variable contracts Drive usage and adoption and consult customers to increase successful adoption of the Doc using Platform

B2B Senior Manager Corporate Collection

Mobily

2016-3 - 2022-1 · 5 yrs 11 mos

Al-Dammam, Eastern Region, Saudi Arabia

Oversees a company’s process of retrieving money owed to them or one of their clients. •Manages the employees who collect the money. •Handles complaints or difficult calls. •Makes sure employees comply with company policies when contacting individuals and other companies to collect past due balances that they owe

Campaign Management Senior Manager

Mobily

2014-7 - 2016-3 · 1 yr 9 mos

damma

* Improve the work environment and to enhance the level of Mobily staff satisfaction. * Coaching, motivating and retaining staff and coordinating bonus, reward and incentive schemes. * Developing, implementing and reviewing core responsibilities and tasks. * Developing processes and tools to ensure compliance with contractual requirements, maximizing performance

Customer Care Operations Manager

Mobily

2006-3 - 2014-7 · 8 yrs 5 mos

Al Khobar, Eastern, Saudi Arabia

Call Center Supervisors help train and motivate call center representatives as they answer questions, handle complaints, and provide support for clients. They assist in hiring and training employees, monitoring representative progress, and coaching them to cultivate the knowledge and skills to provide excellent service to customers.