Mohammed Al-Zahrani

✔ 𝗦𝗔𝗣 𝗦𝟰𝗛𝗔𝗡𝗔 𝗣𝗿𝗼𝗴𝗿𝗮𝗺 𝗗𝗶𝗿𝗲𝗰𝘁𝗼𝗿 — Leading the end-to-end implementation of SAP S/4HANA, ensuring on-time and within-budget delivery while aligning system design with Procurement, HR, and Finance business processes to enable an integrated digital operating model. ✔ 𝗜𝗧 𝗦𝗲𝗿𝘃𝗶𝗰𝗲 𝗠𝗮𝗻𝗮𝗻𝗴𝗲𝗺𝗲𝗻𝘁 — Directing IT operations and service management to achieve 99.9% system uptime, robust security posture, and consistent SLA compliance across business-critical applications and infrastructure. ✔ 𝗚𝗼𝘃𝗲𝗿𝗻𝗮𝗻𝗰𝗲 & 𝗖𝗼𝗺𝗽𝗹𝗶𝗮𝗻𝗰𝗲 — Establishing and overseeing IT governance frameworks, policies, and controls that align with regulatory requirements and internal standards, ensuring disciplined, auditable technology practices. ✔ 𝗩𝗲𝗻𝗱𝗼𝗿 & 𝗖𝗼𝗻𝘁𝗿𝗮𝗰𝘁 𝗟𝗲𝗮𝗱𝗲𝗿𝘀𝗵𝗶𝗽 — Owning RFP creation, vendor selection, and contract design, including SLAs, milestones, penalties, and payment terms, delivering measurable cost savings and higher vendor performance. ✔ 𝗕𝘂𝗱𝗴𝗲𝘁 & 𝗖𝗼𝘀𝘁 𝗢𝗽𝘁𝗶𝗺𝗶𝘇𝗮𝘁𝗶𝗼𝗻 — Managing departmental budgets, forecasting, and cost analytics to identify optimization opportunities and improve budget efficiency. ✔ 𝗡𝗲𝘁𝘄𝗼𝗿𝗸 & 𝗜𝗻𝗳𝗿𝗮𝘀𝘁𝗿𝘂𝗰𝘁𝘂𝗿𝗲 𝗥𝗲𝗹𝗶𝗮𝗯𝗶𝗹𝗶𝘁𝘆 — Overseeing network infrastructure, redundancy, and rapid troubleshooting to maintain stable connectivity and seamless business operations.

✔ 𝗘𝗻𝗱-𝘁𝗼-𝗘𝗻𝗱 𝗔𝗽𝗽𝗹𝗶𝗰𝗮𝘁𝗶𝗼𝗻 𝗢𝘄𝗻𝗲𝗿𝘀𝗵𝗶𝗽 — Led the full lifecycle of business-critical applications, from design and implementation to optimization and support, ensuring tight alignment with operational requirements. ✔ 𝗢𝗿𝗮𝗰𝗹𝗲 𝗙𝘂𝘀𝗶𝗼𝗻 𝗢𝗽𝘁𝗶𝗺𝗶𝘇𝗮𝘁𝗶𝗼𝗻 — Enhanced Oracle Fusion ERP performance, reducing processing times and delivering targeted enhancements that improved business efficiency and user satisfaction. ✔ 𝗖𝗿𝗼𝘀𝘀-𝗙𝘂𝗻𝗰𝘁𝗶𝗼𝗻𝗮𝗹 𝗦𝗼𝗹𝘂𝘁𝗶𝗼𝗻 𝗗𝗲𝗹𝗶𝘃𝗲𝗿𝘆 — Directed cross-functional teams to design and deliver tailored business solutions, increasing operational efficiency and collaboration across departments. ✔ 𝗩𝗲𝗻𝗱𝗼𝗿 𝗣𝗮𝗿𝘁𝗻𝗲𝗿𝘀𝗵𝗶𝗽 & 𝗦𝗟𝗔𝘀 — Built strong vendor relationships, enforced SLAs, and led performance reviews that supported continuous application improvement and stable service delivery. ✔ 𝗖𝗼𝗻𝘁𝗶𝗻𝘂𝗼𝘂𝘀 𝗜𝗺𝗽𝗿𝗼𝘃𝗲𝗺𝗲𝗻𝘁 — Used metrics, feedback, and incident trends to prioritize enhancements, reduce recurring issues, and raise overall application reliability.

✔ 𝗘𝗻𝘁𝗲𝗿𝗽𝗿𝗶𝘀𝗲 𝗦𝗲𝗿𝘃𝗶𝗰𝗲 𝗗𝗲𝗹𝗶𝘃𝗲𝗿𝘆 — Directed IT services for HR, Finance, Manufacturing, and Engineering, maintaining high SLA compliance and uninterrupted support for mission-critical operations. ✔ 𝗕𝘂𝘀𝗶𝗻𝗲𝘀𝘀-𝗔𝗹𝗶𝗴𝗻𝗲𝗱 𝗜𝗧 𝗦𝘁𝗿𝗮𝘁𝗲𝗴𝘆 — Partnered with senior leadership to align IT roadmaps with business objectives, driving measurable improvements in process efficiency across multiple shared services functions. ✔ 𝗖𝗼𝘀𝘁 & 𝗕𝘂𝗱𝗴𝗲𝘁 𝗠𝗮𝗻𝗮𝗴𝗲𝗺𝗲𝗻𝘁 — Collaborated with Planning & Control to manage service cost planning and budgeting for multiple affiliates, optimizing resource allocation and cost utilization. ✔ 𝗘𝘀𝗰𝗮𝗹𝗮𝘁𝗶𝗼𝗻 & 𝗦𝘁𝗮𝗸𝗲𝗵𝗼𝗹𝗱𝗲𝗿 𝗠𝗮𝗻𝗮𝗴𝗲𝗺𝗲𝗻𝘁 — Resolved high-level escalations, strengthened client trust, and implemented initiatives that boosted shared-services productivity. ✔ 𝗣𝗲𝗿𝗳𝗼𝗿𝗺𝗮𝗻𝗰𝗲 𝗘𝘅𝗰𝗲𝗹𝗹𝗲𝗻𝗰𝗲 — Defined KPIs, monitored performance trends, and led corrective actions to sustain service excellence and continuous improvement.

✔ 𝗦𝗔𝗣 𝗕𝗜 & 𝗘𝗻𝘁𝗲𝗿𝗽𝗿𝗶𝘀𝗲 𝗥𝗲𝗽𝗼𝗿𝘁𝗶𝗻𝗴 — Led the Business Analysis & Reporting team to deliver SAP BI solutions that provided actionable insights and improved decision-making across the organization. ✔ 𝗗𝗮𝘁𝗮 𝗚𝗼𝘃𝗲𝗿𝗻𝗮𝗻𝗰𝗲 — Defined data governance strategies and standards, enhancing reporting accuracy and reliability and ensuring consistent data usage. ✔ 𝗚𝗹𝗼𝗯𝗮𝗹 𝗕𝘂𝗱𝗴𝗲𝘁 𝗠𝗮𝗻𝗮𝗴𝗲𝗺𝗲𝗻𝘁 — Managed global budget requirements for analytics and reporting initiatives, aligning investments with corporate financial goals. ✔ 𝗛𝗶𝗴𝗵-𝗣𝗲𝗿𝗳𝗼𝗿𝗺𝗮𝗻𝗰𝗲 𝗧𝗲𝗮𝗺𝘀 — Strengthened team capabilities and implemented performance-driven processes that reduced project delivery timelines and ensured KPIs were consistently met.

✔ 𝗖𝗹𝗶𝗲𝗻𝘁 𝗥𝗲𝗹𝗮𝘁𝗶𝗼𝗻𝘀 & 𝗦𝗲𝗿𝘃𝗶𝗰𝗲 𝗤𝘂𝗮𝗹𝗶𝘁𝘆 — Maintained strong relationships across multiple business units, achieving high satisfaction rates through proactive communication and issue resolution. ✔ 𝗞𝗣𝗜 & 𝗦𝗟𝗔 𝗢𝘃𝗲𝗿𝘀𝗶𝗴𝗵𝘁 — Monitored KPIs and SLAs to identify improvement opportunities, strengthening service delivery and operational performance. ✔ 𝗢𝗽𝗲𝗿𝗮𝘁𝗶𝗼𝗻𝗮𝗹 𝗔𝘂𝗱𝗶𝘁 & 𝗜𝗺𝗽𝗿𝗼𝘃𝗲𝗺𝗲𝗻𝘁 — Conducted operational audits and implemented corrective measures that improved service quality. ✔ 𝗕𝘂𝗱𝗴𝗲𝘁𝗶𝗻𝗴 & 𝗖𝗵𝗮𝗿𝗴𝗲-𝗢𝘂𝘁𝘀 — Managed budgeting and charge-out models to ensure cost-efficient service performance and transparent financial management.

✔ 𝗢𝗻-𝗦𝗶𝘁𝗲 𝗜𝗧 𝗢𝗽𝗲𝗿𝗮𝘁𝗶𝗼𝗻𝘀 — Managed daily IT support activities across multiple locations, ensuring timely incident resolution and stable system performance. ✔ 𝗜𝗻𝗳𝗿𝗮𝘀𝘁𝗿𝘂𝗰𝘁𝘂𝗿𝗲 𝗥𝗲𝗹𝗶𝗮𝗯𝗶𝗹𝗶𝘁𝘆 — Supervised hardware, network, and application support teams, implementing improvements that reduced on-site disruptions and strengthened service responsiveness. ✔ 𝗨𝘀𝗲𝗿 𝗘𝘅𝗽𝗲𝗿𝗶𝗲𝗻𝗰𝗲 — Ensured high satisfaction levels by prioritizing critical issues, standardizing support procedures, and maintaining transparent communication with stakeholders.

✔ 𝗖𝗲𝗻𝘁𝗿𝗮𝗹𝗶𝘇𝗲𝗱 𝗛𝗲𝗹𝗽𝗱𝗲𝘀𝗸 𝗟𝗲𝗮𝗱𝗲𝗿 — Led centralized IT helpdesk operations, ensuring timely incident handling, proper ticket prioritization, and consistent service availability across business units. ✔ 𝗣𝗿𝗼𝗰𝗲𝘀𝘀 & 𝗪𝗼𝗿𝗸𝗳𝗹𝗼𝘄 𝗜𝗺𝗽𝗿𝗼𝘃𝗲𝗺𝗲𝗻𝘁 — Implemented workflow enhancements and service procedures that reduced response times and raised support efficiency. ✔ 𝗦𝗲𝗿𝘃𝗶𝗰𝗲 𝗤𝘂𝗮𝗹𝗶𝘁𝘆 & 𝗥𝗲𝗽𝗼𝗿𝘁𝗶𝗻𝗴 — Monitored helpdesk metrics, identified trends, and drove improvements that elevated end-user satisfaction and operational stability.

✔ 𝗘𝗥𝗣 𝗦𝘂𝗽𝗽𝗼𝗿𝘁 & 𝗦𝘁𝗮𝗯𝗶𝗹𝗶𝘁𝘆 — Provided advanced functional and technical support for core ERP modules, ensuring stable performance and high system availability. ✔ 𝗜𝗻𝘁𝗲𝗴𝗿𝗮𝘁𝗶𝗼𝗻 & 𝗗𝗮𝘁𝗮 𝗤𝘂𝗮𝗹𝗶𝘁𝘆 — Collaborated with cross-functional teams to troubleshoot integration challenges, enhance data accuracy, and implement system adjustments that improved ERP reliability. ✔ 𝗨𝘀𝗲𝗿 𝗘𝗻𝗮𝗯𝗹𝗲𝗺𝗲𝗻𝘁 — Supported business users with training, documentation, and best practices to maximize ERP adoption and process efficiency.

✔ 𝗖𝗼𝗿𝗲 𝗘𝗥𝗣 𝗨𝘀𝗲𝗿 𝗦𝘂𝗽𝗽𝗼𝗿𝘁 — Provided functional and technical assistance to ERP users, ensuring timely resolution of incidents and minimizing business disruption. ✔ 𝗦𝘆𝘀𝘁𝗲𝗺 𝗖𝗼𝗻𝗳𝗶𝗴𝘂𝗿𝗮𝘁𝗶𝗼𝗻 & 𝗧𝗿𝗼𝘂𝗯𝗹𝗲𝘀𝗵𝗼𝗼𝘁𝗶𝗻𝗴 — Worked with technical teams to analyze recurring issues, refine system configurations, and improve data processing accuracy. ✔ 𝗙𝗼𝘂𝗻𝗱𝗮𝘁𝗶𝗼𝗻 𝗳𝗼𝗿 𝗙𝘂𝘁𝘂𝗿𝗲 𝗟𝗲𝗮𝗱𝗲𝗿𝘀𝗵𝗶𝗽 — Built strong foundations in ERP, data management, and business process understanding that supported subsequent leadership roles in IT and digital transformation.

Built a strong foundation in business strategy, finance, marketing, and organizational behavior, enabling effective alignment of IT initiatives with corporate objectives.

Gained solid technical grounding in software development, databases, operating systems, and networks, forming the technical base for later ERP, infrastructure, and systems leadership roles.