Mohammed Al-Boog, ITIL®

1-Network Administration: Manage and maintain the organization's network infrastructure, ensuring high availability, security, and optimal performance. This includes configuring routers, switches, firewalls, and monitoring network traffic. 2-User Support: Provide technical support to end-users, diagnosing and resolving hardware and software issues. Assist with troubleshooting and resolving IT-related problems promptly and effectively. 3-Cybersecurity: Implement and maintain security measures to safeguard the company's data and systems. This involves conducting regular security audits, patch management, and educating employees on best security practices. 4-System Maintenance: Perform routine maintenance and updates for servers, workstations, and software applications. Ensure systems are up to date, reliable, and meet the organization's performance requirements. 5-Technology Integration: Collaborate with various departments to identify opportunities for technology improvements. Evaluate and recommend new hardware and software solutions to enhance operational efficiency and achieve strategic objectives