Mohammed Al Badi

Dedicated to forging strategic alliances, nurturing teamwork, and driving synchronization between local initiatives and worldwide technological advancements. With a background in project management within governmental and Freezone settings, I specialize in system integrations, upgrades, data analytics, security protocols, Anti Money Laundering systems, energy monitoring, and fostering Emiratization initiatives. I'm passionate about proactively sculpting the future to remain at the forefront of the continuously changing IT terrain

I have been instrumental in leading the adoption of cutting-edge Emerging Technologies such as Blockchain, Smart City solutions, and Paperless systems. Additionally, I've leveraged the capabilities of Artificial Intelligence, Virtual Reality, the Metaverse, and Robotic Process Automation. My focus lies in recognizing strategic prospects to seamlessly incorporate these technologies into business strategies, propelling growth and innovation.

Establish and operate smart services support for RTA customers and Users to fulfil their smart services, payments and channels service requests and incidents, minimize smart services disruptions and ensures continuity of smart services and channels

• Build and lead highly skilled network and storage operations teams. Create development plans, training agendas to align with performance goals. Perform talent reviews and assess capabilities of team. • Manage teams that deliver current and future infrastructure solutions, architectures, standards, and quality assurance. Oversee installation, maintenance and configuration of network and storage components to ensure consistency and integrity. • Collaborate with internal teams, external partners, service providers and business units on shared goals and projects. Provide roadmaps, resource allocations and management leadership to project teams. • Lead critical troubleshooting efforts. Ensure root cause analysis, problem isolation and problem resolution practices are met within the network and storage infrastructure platforms. • Ensure monitoring and alerting of network infrastructure devices, storage and related systems. Review monthly key management reports denoting network and storage health and availability and look for continuous improvement opportunities. Drive efficiencies through continuous improvement of delivery methodologies and practices. • Stay current on industry trends and new technologies to recommend initiatives for improvements and growth. Conduct research and make recommendations on network and storage products, services, protocols, and standards in support of procurement and development efforts. • Manage service level standards and ensure all network and storage infrastructure activities (implementation, maintenance and support) are carried out in accordance with organization change control, technical policies, best practices and standards. • Work collaboratively with other Infrastructure & Operations functions to ensure robust and innovative solutions that satisfy business, functional, and operational objectives.

• Collaborating with end users to identify needs and opportunities for improved data management and delivery • Managing the day-to-day operations of the BI & DWH + SIM & Voucher Management teams • Responsible for all human and technical resource • Further Supporting Project Manager in Project Planning, ensure all milestones are captured in the project and monitor the project executing to meet deadlines. • Attend internal & external conferences & meetings with business partners and conduct official visits. • Establish and maintain excellent inter-department communication so that roles, requirements, dependencies, decisions, and work processes are clearly articulated and Understood • Responsible for identification of feasibility or technical requirements gap and provide steps and solutions for on new capability development • Enforce the staff to Document all the procedures, problem resolving & new tasks & Presentations. • Provide training and all the knowledge transfer requirements for the new joining staff and team members. • Ensure normal functionality and performance of all BI applications & Data Warehouse at any time, to effectively support business processes. • Vendor management in matter of support agreements, SLAs, Maintenance & licenses • Manager of 8 staff members in a supervisory role. • Full people management responsibilities including performance management, salary administration, staffing. • Planning, assigning, and directing workloads of subordinate employees. • Carries out supervisory responsibilities in accordance with the organization's policies, procedures, and applicable laws. • Personnel issues to include evaluating of employee performance; administration of performance related issues; addressing of employee complaints; and resolving department employee relation issues as needed. • Recruitment responsibilities to include interviewing, hiring, and training of new employees as needed

• Daily responsibilities will include but not limited to, problem queue management, facilitating problem resolution with engineering team, internal project tracking, communication on critical problems and vendor management. • Supervises daily activities of production control and computer personnel to ensure timely and effective reporting, tracking, follow-up and communication of problems with the user community. • Ensures accuracy and timeliness of all batch processing and report distribution and batch job documentation prior to implementation into production. • Develops and maintains service-level agreements with user departments and business units. Participates in project work to support business initiatives, as needed. • Ensures accuracy of all information entered into the production scheduling systems and the distribution database; ensures accuracy and timeliness of information entered into the problem management system. • Responsible for creating/ maintaining performance plans for the team and mentoring team members for growth. • Production support management is responsible for ensuring the availability of all our monitoring tools, problem resolution to customer satisfaction and senior leader escalation when needed.

• Support IT in development/integration new Billing System. • Conducting different campaigns and training to increase the Systems Support awareness. • Conducting different meeting/presentations with System Suppliers to be updated with the latest product and solutions. • Create a Help Desk team to Support Etisalat Nigeria Staff. • Supervising a group of specialized planners in the day-to day operations. • Coordinate /manage with concern client/ consultant/contractor for the new developed areas project. • Coordinate with concern departments to develop the system requirements & meet the market needs. • Involved in interviewing new Staff for the IT Department. • Coordinate with concern departments to implement the ERP system for HR & Finance.

• Performs systems support of Subscriber Management and Billing System (SMBS) and Oracle ERP. • Sets and documents the proper procedures, Train end users on system’s new releases, helps in resolving complex billing issues. • Test new releases/updates in the system by creating test environments. • Supervise the Technicians & Regional accountants & follow up the job progress. • Make decisions based on consensus. • Identify work problem & solve them in collaboration with other ream members. • Assist in an emergency, if necessary; which includes sharing the responsibility for being on-call for emergencies outside of the normal hours of operation. • Support and assist the system users & monitor the logs & ensure the privileges. • Supervise on system installation & Software Updates. • Ensures efficient and trouble free functioning of SMBS and ERP systems. • Maintains and controls authorized user access to Oracle ERP & SMBS. • Ensures that systems to be implemented are evaluated fully before implementation. • Assists external and internal auditors in systems related queries. • Ensures integrity of information transferred through system interfaces • Controls the process of charging pre-authorized debit to Credit Card into SMBS. • Prepare month-end reports for management. • Coordinates between E-Vision's various departments to raise development issues and ensure that the system is compatible with the new initiatives and promotions that are run from time to time. • Responsible for Credit Control function in order to clear customers outstanding payments.

• Support and assist the system users with needed software or hardware. • Evolved in upgrading the network in Ministry of Education RAK Office • Perform as an Information technology Teacher 3 days every week. Teaching students about computers & the parts it contains and how to use MS word, excel, PowerPoint, access, front page and how to use the internet . • Also involved in school management install & repair computers.

Artificial Intelligence Program, run in partnership with the Office of the Minister of State for Artificial Intelligence of the UAE. Over the eight teaching weeks, course attendees covered a broad range of topics in AI,from ethics to programming, delivered by experts from Oxford University.