Mohammad Ali D.

Department Manager @ Al Razana Kitchen Equipment Trading LLC

About

I am a dedicated HORECA professional with over 10 years of experience in supplying premium kitchen tools and equipment and solutions to the hospitality industry across Lebanon and Dubai. Throughout my career, I have built strong relationships with chefs, restaurants, and hotel professionals, delivering tailored products and services that enhance their operations. With expertise in sourcing, inventory management, team leadership, and customer engagement, I take pride in understanding market trends and anticipating client needs. My approach combines deep product knowledge with a commitment to exceptional service and results. I thrive on creating value for clients, mentoring teams, and collaborating with suppliers to achieve shared goals. Let’s connect and explore how I can contribute to your success.

Country

United Arab Emirates

City

Dubai

Industry

Retail

Skill

Direct Sales, Business-to-Business (B2B), Department Supervision, Department Management, Department Creation, Duty Management, Line Management, Vendor Negotiation, Inventory & Layout Management, Customer Relationship Management (CRM), Team Leadership, Multilingual Communication, Department Organization, Sales, English as a Second Language (ESL), Communication, Project Planning

Experience

Department Manager

Al Razana Kitchen Equipment Trading LLC

2021-1 - Present · 5 yrs 9 mos

Dubai, United Arab Emirates

● (Department management) plan and organize the layout of the kitchen utensils department, monitor inventory levels and manage stock levels to prevent shortage or overstock situations. ● (Team Management) recruit, train, delegate tasks and responsibilities to team members, provide ongoing coaching and feedback to enhance team performance. ● (Customer Service) stay informed about product knowledge and educate staff to assist customers in making informed purchasing decisions, resolve customer complaints or issues promptly and effectively. ● (Collaboration) Work closely with other department managers to achieve overall store objectives, collaborate with vendors and suppliers to negotiate terms, pricing and promotions.

Senior Sales Executive

muhiedine farhat est

2012-1 - 2020-12 · 9 yrs

Beirut Governorate, Lebanon

● (Sales Leadership) Demonstrate exceptional sales skills and serve as a role model for the team, lead the sales team in achieving departmental and individual sales target. ● (Customer Engagement) Greet and assist customers, ensuring positive shopping experience, use product knowledge to educate customers, answer inquiries and make recommendations. ● (Merchandising and presentation) Ensure that the presentation of products is visually appealing and in line with the company’s standards.

Sales Executive

Guess?, LLC.

2010-1 - 2012-1 · 2 yrs 1 mo

Beirut Governorate, Lebanon

● (customer service) Greet customers, assist customers, offer personalized recommendations based on customer preferences and needs. ● (cash handling) Process customer transactions accurately