Mohammad Usman

Lead regional specification and corporate sales B2B activities in MENA region (GCC, North Africa, Pakistan, Western Asia, Europe) for architectural, industrial, and functional powder coatings -- including FBE systems for pipelines, rebar, and OEM applications. Drive product approvals and inclusion in project specifications with major consultants, EPCs, and authorities (Aramco, QP, ADNOC, KOC, PETROJET etc). Liaison with R&D and Sales Teams to ensure system compliance with ASTM, ISO, Qualicoat, and GSB standards. Generating specification-based sales opportunities and supporting tender submissions, pricing strategies, and oversee strategic partnerships with OEMs and distributors to strengthen brand presence and achieve business growth targets.

Focused on driving dynamic business development and B2B sales for Functional and Industrial Powder Coatings across the MENA region, covering key markets such as UAE, KSA, Egypt, Qatar, and Oman. Responsible for leading cross-functional teams, identifying ideal customer profiles (ICPs), engaging major end-user operators (e.g., ARAMCO, ADNOC, PDO, QP, TRANSCO), and generating qualified leads through account-based strategies. GTM planning, commercial excellence, and data-driven decision-making to enhance customer lifetime, and involving social media propositions, executing consultative sales techniques to position NEXTGEN as a value-driven partner. Managing SLA negotiations with clear performance metrics.

֍ Dealt with 9 teams under Field Construction Division. ֍ Dealt with 165+ Clients and successfully executed 700+ projects over 10 years. ֍ Represented The Company as EXHIBITOR / DELEGATE at; Abu Dhabi International Petroleum Exhibition Conference (ADIPEC 2014, 2015 and 2017) and NACE 15th Middle East Corrosion Conference Bahrain 2014 and 2015. ֍ Led as “Process Owner” of SCM module during EBS Oracle R12 deployment, provided LEVEL-1 SUPPORT to users over possible functional aspects. Designed Master Data Logic, Assembly Codification, Customer Master Database, Collection Plans, Advanced Reservations, Reports Personalization. ֍ Specifying CODP – Customer Order Decoupling Points at dispatch-to-order, make-to-order, assemble-to-order, purchase-to-order cycles to improve order-to-cash. ֍ Routine Activities include ● Projects Bidding ● Techno-Commercial Proposals ● Pre-Qualification Packages ● Commercial Negotiation and Drafting Contracts, Terms of Reference and Terms & Conditions ● Developing Project Scope ● Project Budgeting ● Pre-Bid Technical Feasibility ● Deliverable Plans & Delivery Schedules ● Monitor progress on results-based evaluation methods ● Sales Reports for C-levels/BOD ● Reports Analysis based on contribution margin and costs to settle bid-price ● Transport & Shipments Handling ● Kick-Off Presentations ● Monitoring Resources & Risks ● Support Marketing Activities ● ERP Functional Support ● Vendor Development & Evaluation ● Follow-up Invoices Approvals, Recoveries, Detentions and Retention as per Contract.

Worked at two positions; (1) Training Specialist in Quality Assurance, Standardization and Trainings Department (QAST) from August 2006 to May 2008 and (2) Customer Services Representative (CSR) at Contact Center from June 2005 to July 2006 then promoted to aforementioned assignment. -- Nominated “Best Employee of the Month” in CS-QAST Department (two times). -- Conducted workshops, seminars, weekly snapshots and in-house trainings on new products, packages and soft skills that total 732 Training Sessions over 926 Hours and 14,000+ Participants across Pakistan. -- Designed Soft Skills Training Modules; (1) Two Days Training on “Unleash The Leader Within” for CS Team Leaders and (2) “Up Up& Away” One Day Training Module to Churn Save & Business Retention Teams. -- Developing and Re-engineering CS Business Processes, identifying improvement opportunities and Bench-marking Best Practices as SOPs to ensure rigorous and facilitated functions. -- Supervise Mystery Shopping, Telemarketing Calls and Customer Surveys. -- Analytics on RCM (random call monitoring) and RAM (random activity monitoring). -- As CSR, was responsible to attend customers in an encouraging & up-selling manner. Escalating customers’ issues and coordinating with concerned departments for resolution of complaints like; billing components, payment details, credit adjustment notes, service activation, international roaming, ownership transfer, number portability etc.

Taught Database Management System with Business Application & Processes, at Human Resource Development Cell (HRDC) at Allama Iqbal Old Campus – Lahore, Pakistan.