Mohammad Shahir

Overseeing strategic planning, budgeting, and execution of all technology initiatives aligned with the hospital's operational goals. Driving digital transformation of various workflows and processes by implementing artificial intelligence powered by multiple knowledge bases. Analyzing the healthcare IT infrastructure, workflows, and systems to identify areas of improvement. Consulting on the selection, implementation, and optimization of healthcare applications HIS, Mobility, Chatbots, Contact center, PX, RCM, RIS/PACS, LIS, and SAP ERP system. Providing guidance on compliance with healthcare regulations (HIPAA, JCI, HL7, ICD-10). Evaluating and recommend IT governance frameworks, cybersecurity measures, and disaster recovery plans. Working with vendors and internal IT teams to manage upgrades, patches, and customizations. Monitoring system performance, user feedback, and KPIs to drive continuous improvement. Prepare technical documentation, reports, and recommendations for leadership and stakeholders. Designing & Implementation of complete IT Infrastructure and Security Projects.

▪ Supervise IT personnel, task delegation, training, problem resolution, performance evaluation and team motivation to achieve peak productivity. ▪ Manage and coordinate the solutions of hardware, software, and network with systems design, implementation, troubleshooting, security, and backup policies. ▪ Develop and execute the IT long term plans, objectives, policies & procedures to ensuring effective user access, data security & privacy. ▪ Manage the implementation of software applications, ensure the presence of requirements, and facilitate the development of programs and accurate report generation. ▪ Serve as the primary liaison between hospital departments and staff, interpreting information requirements to plan, design, and develop tailored solutions that meet organizational needs. ▪ Lead the development, installation, and maintenance of networks, scheduling and coordinating necessary repairs and updates to ensure optimal functionality. ▪ Evaluate, procure, and manage the day-to-day operational activities including installation of hardware, software, and related supplies aligned with requirements and budget constraints. ▪ Prepare and manage the annual IT and Computer Services budget, providing fiscal oversight and strategic direction to the IT department. ▪ Mentor closely with IT team, vendors and business personals to ensure that business requirements are delivered on time with quality. ▪ Ensure that IT staff are adequately trained based on identified needs, facilitating career development and measuring training outcomes against objectives. ▪ Coordinate IT activities with other hospital departments, ensuring seamless communication and system integration. ▪ Uphold quality and patient safety standards by adhering to best practices in IT operations and support.

Key Functions: Leading the software team to help Elaj HealthCare to manage it’s day to day operational activities Gathering, analysing and prioritizing the business requirements, functional specifications and mock ups of application to provide functional decomposition Systems implementation, Conducting user trainings and workshops Creating system guidelines and user manuals for the organization  Working closely with development team and business personals to insure that business requirements are being delivered on time with quality Conducting weekly/monthly meeting with stakeholders and managers.  Supporting in daily operations, functional and technical team to resolve the issues Coordination and management of projects, deliverables and timeline to ensure user satisfaction Conducting system\functional testing to ensure that the systems work as expected Conducting regular reviews of all software applications and generating reports on efficiencies and improvement areas Achievements: Designed and implemented many projects including PCR system, patient portal, pharmacy home delivery system, ambulatory management Implemented Policy, Procedures, Guidelines, Standards and maintained technical documentations, user’s manuals, IT and office supplies and the offsite data backup storage. Led in the requirement data gathering for Clinical, Supply Chain, Revenue Cycle Management and build in accordance with the hospital and health authority standard. Performed Physician’s orders mapping against billable concepts established by the health authority Mandatory Tariff. Conducted current state site assessment, business analysis, and clinical workflows and devices inventory and gap analysis Lead the software team to help the hospital to get JCI Accreditation Implemented various new systems in hospital as digital signature, incident reporting, patient feedbacks, queuing management system, online approvals, bulk SMS, online payments and covid-19 system

Key member of the HIS team to understand workflows, configuration/design decisions and policy considerations and to assist with project coordination Participate in the planning, development, implementation, upgrading, maintenance and evaluation of the HIS. Activities include data collection, cataloguing of gathered information, documentation of processes and communication with other members of the IT department and clinical services. Providing analysis, building requirements, functional support, and maintenance of enterprise level clinical non clinical applications Performing functionality testing of new releases and changes to software applications. Troubleshooting and assisting in resolving simple to moderately complex application functionality issues. Coordinating with team members, technical application staff and vendors to resolve system or applications problems. Training user clients on process improvement, application functionality maintenance and developing related training materials. Provide direct support to clinical operations and patient care teams to facilitate the introduction, acceptance, integration and optimal use of the applications in the hospital setting Associating with the developers and business analysts to introduce new features in the existing application. Co-ordination of standardization of different documentation modules through Taiba/Facilities to met JCIA requirement.

Key Functionalities: Implementation and test planning for ERP/HIS applications, including requirement analysis, gap analysis, and functional specification development. Scheduling and resource planning, introducing new test strategies and methodologies, executing tests, and reviewing test cases, scenarios, use cases, checklists, and bug reports. Monitoring all phases of the test cycle to ensure quality and consistency. Key Achievements: Led the Health Care IT Implementation, QA & Support teams. Introduced open-source technologies to the team. Collaborated with developers and business analysts to introduce new features in existing applications. Spearheaded the periodic review and updating of the QA manual. Focused on in-process quality audits and problem resolution. Organized training sessions for QA staff to enhance their contribution to quality. Implemented consistent quality assurance practices, ensuring effective communication and information flow within the QA team. Gained direct experience with various quality assurance phases, including end-to-end system testing and coordinating change management. Engaged in critical business function testing, automating sanity testing for e-commerce and native mobile applications, and performing root cause analysis of production incidents. Managed usability testing with business clients, gathered feedback, collaborated with Business Analysts, and prioritized results. Conducted defect triage meetings, prioritized and assigned defects, tracked defect analysis and resolution status, and reported on progress against key business objectives.

Creating and Generating System test scripts for different test scenarios covering all aspects of project functionality. Creating test plan, Walk through, integration approach and strategy document, test cases, scenarios, conditions and scripts, generated system test scripts for application Performing various types of testing, such as functional, regression, acceptance, negative, installation testing, performance and load testing