mohammad naqvi
senior desktop technician
About
Support Specialist at Office of the Chief Financial Officer, Washington, DC
united states
woodbridge
information technology and services
microsoft office, customer service, microsoft excel, troubleshooting, sql, team leadership, windows, training, microsoft word, networking, windows server, windows 7, active directory, technical support, software installation, vmware, linux, windows deployment services, windows system administration
Experience
junior system administrator
virginia theological seminary
senior desktop technician
jll
senior desktop engineer
u.s. department of energy
support technician level 2
office of the chief financial officer (ocfo)
technical support specialist
office of the chief financial officer, human resources division, washington, dc
system support analyst
office of the chief financial officer, human resources division, washington, dc
* Supporting the site-specific network and workstation operating systems, workstation connectivity, and end-user applications * Responding to end user calls and providing technical support to over 700 clients and remote. * Tracking problem resolution through help desk ticketing software called Magic and following up with end user after completion to retain excellent client relations * Worked on transition from Windows XP to Windows 7. * Reimaging desktops and laptops through network with custom images. * Providing one-on-one training and coaching for end users on new deployments. * Supplying end users with detailed remote access knowledge and documents complete with trouble shooting information * Utilize Active Directory for resetting passwords, setting permissions, creating and deleting user accounts. * Support remote users using LANDesk. * Basic support of Blackberry and smart phones. * Imaging laptops using Symantec Ghostcast
Education
northern virginia community college
management
Working on B.S
mohammad naqvi's Contact Information
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