Mohammad Tahir

Working at Omniware Solutions Inc. as a Software Engineer focused on designing and supporting cloud-based billing and payment platforms tailored for complex business needs. The company specializes in its flagship solution, Dynamics Billing®, which enables organizations across industries in Canada and the USA—such as utilities, telecommunications, and finance—to manage subscription, usage-based, and event-driven billing models. This role involves designing, configuring and migrating scalable billing software components, implementing billing logic using CRM platforms (e.g., Microsoft Dynamics 365); handling/supporting complex pricing rules; processing real-time data; and developing customer engagement features that allow businesses to track consumption and optimize revenue models. Collaborate with cross-functional teams to deliver flexible, high-performance solutions that support evolving business models, improve operational efficiency, and enhance customer experience through automated billing and analytics.

Results-driven Senior Product Manager with over 15 years of experience driving product innovation, integrations, and ecosystem growth across industries including Health Insurance, Retail Banking, Telecommunications, Manufacturing, and Life Sciences. Specialized in building and managing B2B ecosystems, API-led integrations, and third-party developer platforms. Skilled at defining product strategy, roadmap planning, and go-to-market execution for integration products and app marketplaces. Proven success collaborating with cross-functional teams to deliver scalable, cloud-native API products and developer tools that enable business transformation, improve partner engagement, and accelerate ecosystem growth. Functional Experience: Product Strategy & Roadmap | API & Integration Management | B2B Ecosystem Enablement | Partner & Developer Relations | Agile Product Development | Cloud Platforms (AWS, Azure, GCP) | Go-To-Market Strategy | Data-Driven Decision Making | Cross-functional Leadership | Stakeholder Management | SDLC | Pega Platform | REST/SOAP APIs | Microservices | JSON | Swagger | Postman | API Gateways Project included: - Delivery Lead at Blue Cross Blue Shield MI USA April 2023 - April 2025 - Senior Integration/System Architect at AbbVie USA April 2022 - March 2023 - Pega CDH Lead at CIBC Canada Dec 2021 - April 2022 - Development Delivery Lead at Sunlife Canada Sept 2019 - Dec 2021 - Development Lead at Frontier Communication NJ, USA Oct 2018 - Aug 2019 - Development Lead Verizon Communication Inc., NJ, USA Feb-2018 - Sept-2018 - DevOps Lead at Scotiabank, Toronto Sept-2017 - Dec -2017 - Integration Lead/Application Support Lead at CIBC Bank, Toronto July, 2012 - Aug-2017 - Senior Developer at TD Bank, Toronto Aug, 2011 - July, 2012 - Senior Development Lead at Verizon Business, USA Jan, 2007 -March, 2011 - Senior Developer at Virgin Mobile, South Africa April, 2006 - Dec, 2006 - Senior Developer at Tele2, Sweden May, 2004 - Mar, 2006

Led integration and ecosystem initiatives for major enterprise clients across healthcare, finance, and telecom. Owned product vision and roadmap for API-driven integration products enabling digital transformation and third-party developer enablement. Collaborated with engineering and design to enhance platform interoperability, streamline integration patterns, and scale API marketplaces. • Managed BCBSM's strategic Medicare Advantage Customer Service Desktop program, where BCBSM fully transitioned from legacy Advantasure, UST Health Solution to a Pega based Servicing Desktop platform. Program was delivered on plan and on budget. • Managed BCBSM’s Medicare Advantage (MA) system transition from ADV platforms to NASCO platforms called the Senior Health Service (SHS) NASCO Transition Implementation as part of BCBSM’s overarching Member Experience Strategy migrating existing members in multiple releases from 2023 thru 2025. All releases were delivered on time and on budget.

Managed integration product roadmap for compound ordering platform. Defined API strategy for connecting legacy and modern systems, enabling real-time data synchronization across enterprise systems. • Collaborated with client BA, architects and application teams to capture the specific data and -integration requirements. Led Integration discussions with the 3 client stakeholders. • Estimated, Design and build 10+ functional and integration user stories. • Designed and Build 8 Case Types/Workflows, data models, 8 UI and 6 REST service integrations and system/ Operation mapping as per business requirements. • Created Solution Architecture and Deployment Plan Documents • Led UAT Calls and worked closely with Abbvie Business Testers on the UAT issue resolution and new requirements. • Provided overall architecture and design guidance to project teams. Led and managed integration efforts, Mentor 5 junior developers.

Led delivery of Disability Case Management system modernization leveraging Pega platform. Defined API integration roadmap, driving efficiency and interoperability across insurance product lines. Created and managed the overall project integrated work plan and roadmap. -Managed development team of 20+ onshore/offshore resources. -Created weekly project status report for Client and providing updates on the weekly client status meeting. -Acted as overall Release Manager/Deployment Lead on the project. -Monitor and Managed Dependencies. Managed RAID logs, developing mitigation and contingency plans and communicating actively any issues/risk to client. -Led defect RCA and trend analysis and provided daily test execution report to Accenture leadership. -Managed and derived the defect management process and provided the daily and weekly reporting to leadership -Managed SOAP and REST service integrations and system/ Operation mapping, increased development efficiency by simplifying mapping steps from 15 to 5.. -Monitor capacity planning, sessions with offshore lead, monitored user story build drop alignment as per the project plan and timeline. -Worked with Dev Team to provide and manage estimate on the new requirements enhancements and in Development Tasks with Dev team in fixing the French Translations and Application SIT Defects. -Monitor and track Milestone deliverables and sing-off.

As a Pega development lead managed implementation of Client transformation of their customer experience with the Pega Order Entry Hub application. Led and managed development team of 9+ onshore/offshore resources. Additionally acted as Release Manager/Deployment Lead on the project. - Managed and tracked defect and development assignments and triaged the defects root cause, resolution through QAT and UAT Phases. - Managed the code deployment packages via client DevOps ticket process for QAT/UAT and PROD. - Managed and derived the defect management process and provided the daily and weekly reporting to leadership Managed REST service integrations and system/ Operation mapping. - Provided regular reports on the support activities, key defects metrics e.g. resolution time (SLA was kept in hours rather days)/status and incident volumes (<5%) to client leadership

Worked as a Pega lead developer by implementing Client transformation of their customer experience by deflecting inbound customer calls to a digital AI powered assistant to work and close their issue. Pega Case Management was being used as the orchestrate /BPM layer to action the digital channel requests via case flows/microservice calls in a headless architecture manner. - Led delivering of 3 major ECE intents with delivery of 11 user stories implementation in 1 week. - Designed and Build the workflows, data models and REST service integrations and system/ Operation mapping as per business requirements. - Owned Data dictionary and integration related data modelling - Coordinated with client SMEs of the integrating applications - Performed code review to ensure quality and optimization of application performance, simplified code from 10 to 5 steps leveraging reusability. - Ensuring Guardrail compliance by enforcing code standards, and UI/UX best practices to the development team. - Identified root cause, debugged and resolved Sev1, Sev2 technical issues withing the defined SLA. - Provided input on estimate and requirement feasibility. - Provided functional and Platform Architecture leadership, and elastic agile scrum teams spanning functional and integrations.

Worked as an Pega Application Maintenance Support & BAU Lead in retail banking project at CIBC. Managed the team of 20+ resources (6 onshore and 16 offshore as part of R1 & R2 Production Support & BAU Projects) through 3.5 years period. Triaged and delivered L3 support of Sev1, Sev2 and Sev3 application defects and enhancements -Led The Client And Accenture development teams of 13 in managing, analyzing, and resolving incidents and problem tickets within defined SLA to minimize disruption to business operations in production. - Served as primary point of contact for critical application issues, providing timely and effective communication to business users, development team and client leadership. - Coordinated with the client and Accenture BAU teams to plan, test and implement postproduction releases and changes to the Pega applications. - Added revenue by onboarding two onshore resource into AMS contract for longer term worth of $200K CAD and enhancement contract into AMS account worth of $800K CAD. - Managed resources ramp-up and ramp-down at onshore/offshore throughout the year based on the client resources planning. - Provided regular reports on the support activities, key defects metrics e.g. resolution times and incident volumes to client leadership.

Worked as a Pega Integration Architect and Lead in multiple releases of retail banking project at CIBC. As a Pega Integration Lead Role, captured legacy deposit, credit card integration requirements, designed and built the Interfaces, additionally managed the team of 15+ onshore/offshore and supported the design/build of all Interface solutions through development, testing and execution cycle. -Defined the overall approach for integrating Pega with internal/external legacy systems by selecting SOAP integration pattern, messaging quest queues and direction DB connection in real time. -Collaborated with client BA, architects and application teams to capture the specific reporting, data and integration requirements. -Designed and built the Interfaces using the SOAP connector out of the box features within the Pega Tool. -Designed and Build the Case Types/Workflows, data models, UI and REST service integrations and system/ Operation mapping as per business requirements. -Designed, Configured, and maintained Pega BIX extract rules. -Led the build of integrations design with onshore and offshore development Team. -Developed and Scheduled BIX extractions in XML, CSV formats using Pega Job Schedulers, ensuring timely delivery of critical business data. -Performed code reviews and validated Integration design, SRDs, SSIs, Use Cases and Interface Agreements documents and helped Client Integration BA teams with the integration issues. -Worked with Client Front-end application streams team to help in validating the proposed solution against the out of box functionality and ensure the technical viability. -Provided mentorship/technical leadership to onshore and offshore development team. -Designed and built the innovative solution to handle the integration end points URL requests via Global -Resource Settings Pega feature and designed solution of capturing of XML payload request/responses during integration failures.

Responsible for the implementation of Telecommunications billing applications such as CBP for Oracle and Singl.eView (Customer Management, Convergent Billing and Web enabled Billing) solutions. Analysed, Designed, Developed, Supported and Lead several billing projects. Project included: -IOWA Tel Communication, USA -EDS-BOA, Dallas, USA -MetiLinx, Calfornia -EDS-VRS, Michigan, USA -COMCAST, California -TORO, Toronto, Canada -La Empresa de Telecommunication, BOGOTA -OPTEL Toronto, Canada -American Communication Network Inc. Detroit, USA -Conectiv Communication Inc. Delaware, USA