Mohammad Hammad

● Directed company-wide Odoo ERP transformation across procurement, sales, customer service, finance, warehousing, and fleet management. ● Launched and managed the AICTEC Shop e-commerce platform and expanded digital sales channels, including Noon marketplace. ● Built and led a customer service team, implementing SLA policies, reducing response time, and improving customer satisfaction. ● Managed after-sales operations (maintenance, technical support, installations) and monitored monthly satisfaction reports. ● Oversaw governance, policy compliance, and quality standards (ISO-based) across all operations. ● Coordinated operational activities for AICTEC project [Aictec Shop], including marketing follow-up, promotional campaigns, SEO monitoring, and cross-departmental meetings. ● Managed procurement since May 2025, restructuring sourcing procedures, negotiating supplier contracts, and achieving cost savings

● Managed the entire pre-sales and project execution lifecycle, from technical studies to delivery. ● Led technical teams in installing, programming, and integrating CCTV (IP & Analog), access control systems, biometric devices, and Wi-Fi networks. ● Delivered data center implementations aligned with client requirements. ● Controlled procurement processes, project budgets, and timelines to ensure efficient delivery. ● Supervised cross-functional teams, ensuring operational alignment and technical excellence. Key Projects: • Royal Guard • Al Hayat Plaza • Oversight and Anti-Corruption Authority • Ministry of Culture • Al Shumaisi Hospital • Al Iman Hospital • Ministry of Education • Bank Albilad • Saline Water Conversion Corporation • National Water Company • Al Mujahideen Forces • Public Security • Security Aviation • Ministry of Defense Hospitals • Passport Authority

Developed enterprise-wide governance policies embedded in Odoo ERP workflows. Led digital integration of procurement, warehousing, and logistics operations for centralized monitoring and control.

Directed corporate system development to align all Odoo ERP modules with governance requirements. Transformed customer service operations, embedding service quality metrics into Odoo workflows.

Developed Odoo modules for sales, procurement, and finance, and trained staff for optimal usage. Re-engineered core business processes to improve operational efficiency (2023 – 3 months). Designed and launched the e-commerce platform (2024 – 2025).

Executed a governance-led upgrade of sales, procurement, and finance functions within Odoo ERP, ensuring full compliance with corporate standards. Designed advanced reporting dashboards and KPIs to empower data-driven leadership decisions.

Implemented an Odoo ERP-based procurement and warehouse management framework with integrated logistics and fleet governance. Streamlined inventory processes, improving stock accuracy and reducing wastage.

● Supported pre-sales activities, site surveys, technical studies, and project pricing. ● Coordinated project timelines, client scheduling, and field operations. ● Supervised technicians, providing training, performance evaluations, and technical guidance. ● Managed procurement requests and ensured timely material availability. ● Delivered full installation and programming of CCTV, access control, biometric, and Wi-Fi systems.

● Directed the department with full administrative and technical oversight of all technicians. ● Supervised and developed technical teams, providing training, performance evaluations, and technical guidance. ● Scheduled client appointments and ensured on-time project delivery. ● Planned and executed projects from initiation to final handover. ● Programmed and installed CCTV systems (IP & Analog), biometric devices, access control systems, and Wi-Fi networks. ● Led data center implementation projects according to client specifications. ● Managed project procurement requests, ensuring timely delivery of materials. ● Conducted site surveys, prepared technical studies, and developed competitive project pricing.

● Assisted in supervising and upskilling technical staff to improve operational performance. ● Coordinated and scheduled client appointments, ensuring adherence to timelines. ● Participated in project planning and monitored execution through to delivery. ● Programmed CCTV systems (IP & Analog), biometric devices, access control systems, and Wi-Fi networks. ● Assisted in data center setups, ensuring compliance with project requirements. ● Managed procurement requests for projects and liaised with suppliers. ● Conducted on-site inspections, prepared technical documentation, and contributed to project pricing.