Mohammad Haider

An accomplished Operations Manager with extensive experience in optimizing operations, leading training initiatives, executing marketing strategies, driving sales growth, and managing events. Proven ability to streamline processes, enhance team performance, and deliver exceptional results in fast-paced environments. Adept at developing and implementing strategies that align with organizational goals and enhance overall efficiency

• Manage the functions of the department employees, facilities, operations & cost on daily basis • Monitor & control- Quality level of products & services, customer satisfaction, merchandising & marketing and operating cost • Oversee the services of cinemas from box-office to concessions • Manage & co-ordinate in liaison with the Cinema Operations for local requirements, market needs competition, trends, potential costs, merchandising and promotion. • Prepare monthly reports, forecasts reports & other reports pertaining to the cinema department • Monitor & control the department expenses & maintain revenue/ account related record • Control overtime duties of staff • Maintain minimum stock levels of all items & participates in inventories on weekly basis • Implement & monitor promotions & events. • Meeting customer expectations (Patrons/Management/statutory Bodies) While focusing at the business goals. • Responsible for the smooth functioning of the day to day operations at the site level.

• Drive ticket sales through various channels including online platforms, box office, and third-party vendors, aiming for increase in quarterly sales. • Develop and implement promotional campaigns, special offers, and discount programs to boost off-peak sales and attract new customers. • Collect and analyse customer feedback to identify areas for improvement and implement changes to enhance the overall customer experience. • Plan and execute promotional events, movie premieres, and special screenings to attract diverse audiences and increase brand visibility. • Identify and establish partnerships with local businesses, schools, and organizations to promote cinema offerings and generate additional revenue streams. • Prepare detailed sales reports, including daily, weekly, and monthly performance metrics, to track progress against targets and inform strategic decisions. • Conduct market research to understand industry trends, competitor activities, and customer preferences, using insights to adapt sales strategies and maintain a competitive edge. • Successfully coordinated many special events at different locations, leading to a 25% increase in new customer acquisition.