Mohammad Ghazal

Mohammad Ghazal

Senior Business Analyst @ eSense

About

I am an IT professional with over 20 years of experience, including more than 13 years in Digital Transformation, Business Analysis, and Project Management across both government and private sectors. Throughout my career, I have successfully led numerous initiatives involving requirements gathering, business analysis, and documentation for complex information systems, delivering tangible results and driving organizational improvements. I have extensive experience in establishing PMOs, implementing project management methodologies, and setting up governance frameworks by defining project processes and phases from initiation to closure. I also have strong expertise in strategic planning, including Balanced Scorecards, OKRs, and all types of objectives and KPIs, having worked closely with PMO and SMO teams to consult on and implement effective systems, holds knowledge in Six Sigma methodologies and applying process improvement practices to enhance efficiency and quality. In my roles, I have consistently acted as a liaison between business stakeholders and technical teams, understanding business challenges and opportunities, analyzing requirements, and recommending solutions that enable organizations to achieve their goals. I am highly experienced in building, managing, and leading teams, from defining policies and governance structures to providing daily guidance and follow-up to ensure seamless execution of tasks. I bring a strong combination of Analysis, management, and leadership skills with technical background, with hands-on experience in data analysis, modeling, solution design, system integration, training, presentations, demonstrations, and quality assurance. I am currently preparing for PMP and PMI-ACP (Agile Certified Practitioner) certifications and have delivered successful projects in diverse domains including Strategy Management, Projects Management, Pensions and Collections, HR and Payroll, Education, Financial Services, Stock and Currency Trading, Correspondences, Meetings and Committees, Employee eservices, and Call Center operations.

Country

-

City

Jordan

Industry

Computer Software

Skill

Oracle, Requirements Gathering, Software Project Management, Requirements Analysis, SQL, Test Planning, Software Documentation, Microsoft SQL Server, SDLC, Integration, Database Design, Business Process, Systems Analysis, Databases, Analysis, PL/SQL, ERP, Business Analysis, Project Management, Web Services

Experience

eSense

Senior Business Analyst

eSense

LinkedIn
2025-1 - Present · 1 yr 9 mos

Amman, Jordan

1. Conducting requirements gathering and detailed business analysis. 2. Preparing well-structured and recommended prototypes and designs to support system development and solution validation. 3. Engaging with stakeholders to define and understand business goals, processes, and current challenges. 4. Translating business requirements into comprehensive, precise technical documentation. 5. Preparing professional Use Case Diagrams, Use Case Documents, and flowcharts to support system design and documentation. 6. Delivering end-user training, supporting go-live activities, and recommending innovative solution enhancements.

Master Team

Lead Business Analyst

Master Team

LinkedIn
2021-1 - 2025-1 · 4 yrs 1 mo

Jordan

1. Acting as Project & Delivery manager in some projects and Leading full-cycle implementation and customization for projects from initiation to delivery. 2. Extensive experience in establishing PMO frameworks, implementing project management methodologies, and setting up governance by defining processes and project phases from initiation to closure. 2. Strong expertise in strategic planning, including Balanced Scorecards, OKRs, objectives, and KPIs, with hands-on experience consulting and implementing these systems alongside PMO and SMO teams 3. Acted as a liaison between business stakeholders and technical teams, analyzing business challenges and opportunities, gathering requirements, and recommending solutions to help the organization achieve its strategic goals. 4. Conduct detailed analysis of business requirements and translate them into comprehensive, precise technical requirement documents 5. Leading customization, and full-cycle implementation projects from initiation to delivery. 6. Conducting end-user training, supporting go-live activities, and proposing innovative solution enhancements.

Secured Services Systems (SSSIT)

Senior Business Analyst

Secured Services Systems (SSSIT)

LinkedIn
2018-12 - 2020-12 · 2 yrs 1 mo

Jordan

1. Requirements Gathering and Analysis 2. Engage with stakeholders to define and understand business goals, processes, and challenges to the current business . 3. Conduct detailed analysis of business requirements and translate them into comprehensive, precise technical requirement documents 4. Leading customization, and full-cycle implementation projects from initiation to delivery. 5. Preparing professional Use Case Diagrams, Use Case Documents, and flowcharts to support system design and documentation. 6. Conducting end-user training, supporting go-live activities, and proposing innovative solution enhancements.

Project Management & Development House (PMD)

Business Analysis Consultant

Project Management & Development House (PMD)

2018-2 - 2018-11 · 10 mos

Saudi Arabia

1. Providing management and analytics consulting for organizational services 2. Supporting digital transformation initiatives and guiding organizations through modernization strategies. 3. Leading and advising on project management activities, governance, and implementation oversight. 4. Assessing business challenges, proposing effective solutions, and delivering actionable recommendations to enhance performance and efficiency.

GTFS - Fujitsu

Team Lead and Senior Business Analyst

GTFS - Fujitsu

2015-8 - 2017-4 · 1 yr 9 mos

United Arab Emirates

1. Team Leading and principal Business Analyst, Acting a project manager in some projects 2. Leading and managing cross-functional teams, ensuring effective coordination and task alignment across all project phases. 3. Overseeing the full project lifecycle, including project initiation, planning, execution, monitoring, and closure. 4. Preparing the Project Scope, Software Requirements Specification (SRS), and Test Scripts. 5. Communicating with the top and executive management to present project status, risks, and progress updates. 6. Engaging directly with business users for requirements gathering, analysis, and validation of business needs. 7. leading solution design, technical assessments, and ensuring alignment with business objectives. 8. Driving process engineering, proposing innovative solutions and system enhancements. 9. Leading execution activities, including quality assurance, translation, user guide preparation, and end-user training.

Global Technology Services LLC (GTS LLC- DUBAI)

Functional Consultant Siebel & HRMS

Global Technology Services LLC (GTS LLC- DUBAI)

LinkedIn
2012-9 - 2015-8 · 3 yrs

Dubai , United Arab Emirates

1. Project Management & Coordination, including preparation of Project Scope and Software Requirements Specification (SRS). 2. Developing comprehensive Functional Requirements Specification (FRS) and managing direct communication with business users. 3. Conducting detailed business analysis, system architecture design, data analysis, and end-to-end system integration. 4. Hands-on expertise in Core HR, Performance Management, Payroll, and Self-Service modules. 5. Designing flowcharts, preparing case matrices, and defining users, positions, and responsibilities. 6. Leading process engineering, proposing new solution enhancements, and ensuring effective execution. 7. Performing quality assurance, user guide preparation, and delivering structured end-user training.

Smart Cube Information Technology

Business and System Analyst

Smart Cube Information Technology

LinkedIn
2010-8 - 2012-9 · 2 yrs 2 mos

United Arab Emirates

1. Requirements Gathering and Analysis 2. Engage with stakeholders to define and understand business goals, processes, and challenges to the current business . 3. Conduct detailed analysis of business requirements and translate them into comprehensive, precise technical requirement documents 4. Leading customization, and full-cycle implementation projects from initiation to delivery. 5. Preparing professional Use Case Diagrams, Use Case Documents, and flowcharts to support system design and documentation. 6. Conducting end-user training, supporting go-live activities, and proposing innovative solution enhancements.

Al-Awa'el For Information Technology

Applications Implementer/Analyst

Al-Awa'el For Information Technology

2007-11 - 2010-8 · 2 yrs 10 mos

Jordan

1. Providing technical and functional consultation, comprehensive analysis, system customization, and requirements gathering. 2. Conducting gap analysis, database design, interface design, and end-to-end system integration. 3. Leading project execution activities including quality control, data conversion, data migration, and solution delivery. 4. Experienced in team leadership, development tasks, and delivering structured end-user training. 5. Siebel Techno-Functional Implementer with hands-on expertise in Siebel 8 installation, configuration, and customization. 6. Proficient in Siebel Tools customization, including: Applets, Views, Screens, Business Components, Business Objects, Picklists, MVG fields, and related objects.

Computer & communications systems

Senior Programmer /Analyst

Computer & communications systems

LinkedIn
2004-8 - 2007-11 · 3 yrs 4 mos

Jordan

1. Advanced experience in system analysis, customization, and development using Oracle Developer 6i/9i. 2. Strong expertise in database development, including Stored Procedures, Functions, Packages, Triggers, and other DB objects. 3. Proficient in database installation, configuration, administration, and performance tuning. 4. Experienced in requirements gathering, gap analysis, solution design, and system integration. 5. Hands-on experience in data conversion, data migration, and quality control across project phases. 6. Skilled in executing technical implementations, end-user training, system monitoring, and auditing running systems.

Mohammad Ghazal's Contact Information

Email

******@***.com

Phone

(**) *** ****

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