MOHAMMAD DAFAALLAH

Leading digital transformation, infrastructure optimization, and software development initiatives across the Passion Clinics network. Key Achievements: • Re-engineered the entire network infrastructure, fixing connectivity and performance issues across all departments, and improving system reliability. • Designed and deployed full IT infrastructure for Delara Clinics, including structured cabling, server setup, network topology, security, and backups. • Migrated the Hospital Information System (HIS) to a modern and scalable platform aligned with clinical and operational workflows. • Developed and implemented a custom Advertising Campaign & Landing Page Management System using Laravel to automate marketing and reporting processes. • Currently developing the OVR (Operations & Violation Reporting) System to enhance workflow accountability and inter-departmental reporting. • Managing organization-wide IT projects, vendor relations, and digital transformation roadmap aligned with business goals and compliance standards. Tech Stack: Windows Server 2022 • VMware • FortiGate VPN • Laravel/PHP • MySQL • Redis • Docker • Microsoft 365 • Network Monitoring

Directed IT operations and digital transformation for a multi-site medical organization, leading initiatives that modernized infrastructure, enhanced performance, and supported the paperless policy. Key Achievements: • Designed and implemented full IT infrastructure for a new Day Surgery Center — covering servers, network topology, storage, backup, and cybersecurity. • Re-architected internal networks and branch connectivity through secure VPN tunnels, improving uptime to 99.5% and reducing latency. • Upgraded and optimized the Hospital Information Management System (HIMS), ensuring compliance and improving user adoption. • Developed internal Employee Portal and IT Ticketing System, reducing issue resolution time by 35% and improving service tracking. • Designed and developed multiple Laravel-based platforms including: – Consular Booking System for appointment management. – Campaign & Landing Page Platform for marketing automation. – OVR (Operations & Violation Reporting) Module (prototype phase). • Established IT policies, led technical teams, managed vendor contracts, and ensured compliance with healthcare IT standards. Tech Stack: Windows Server • VMware • FortiGate VPN • Laravel • PHP • MySQL • Redis • Docker • Microsoft 365

Oversaw IT infrastructure, systems administration, and digital operations for a multi-branch healthcare organization, ensuring network stability, security, and alignment with business objectives. Key Achievements: • Designed, implemented, and maintained LAN/WAN architecture and VPN connectivity linking 35 external branches to the main data center with high reliability. • Developed and enforced IT policies and procedures governing data security, backups, and user access control. • Administered HIMS user roles and privileges, led upgrades, and trained staff across departments to improve system adoption. • Managed Active Directory, domain controllers, file servers, and backup systems ensuring uptime and business continuity. • Collaborated with management to optimize IT budgets, vendor relationships, and resource allocation. • Led a technical support team handling helpdesk requests, preventive maintenance, and system troubleshooting. Tech Stack: Windows Server • Active Directory • FortiGate Firewall/VPN • VMware • HIMS • LAN/WAN • Structured Cabling • Backup & Recovery Solutions

Managed IT systems and software development initiatives supporting national healthcare events and organizational operations for the Saudi Critical Care Society. Key Achievements: • Designed and developed a complete online conference registration platform that successfully handled over 1,400 participants, improving efficiency and eliminating manual processes. • Created and maintained a membership and course registration system, enabling doctors and nurses to enroll in scientific programs digitally. • Managed and maintained the organization’s official website using PHP and Joomla, ensuring uptime, content accuracy, and security. • Oversaw network setup, servers, and local IT infrastructure, providing technical support during national conferences and symposiums. • Coordinated with event management and academic committees to implement digital tools and reporting dashboards. Tech Stack: PHP • MySQL • Joomla CMS • HTML/CSS • Windows Server • Networking • Data Backup & Security

Served as a System Analyst within the Engineering Affairs department, responsible for analyzing technical requirements, preparing system documentation, and supporting infrastructure operations. Key Achievements: • Conducted systems analysis and documentation for multiple internal projects, ensuring alignment between operational needs and IT capabilities. • Prepared technical reports and workflow documentation to support decision-making and system improvement initiatives. • Assisted in the setup and maintenance of network and server environments, ensuring system reliability and data integrity. • Provided technical support for hardware, software, and network-related issues, coordinating with engineering teams for on-site deployments. • Participated in planning digital transformation initiatives and recommending solutions to enhance efficiency and reporting accuracy. Tech Stack: Windows Server • Networking • System Documentation • Report Writing • Technical Support • Requirements Analysis