Mohammad Al-Kurbi

* Warmly greeted guests within the first seconds of arrival, providing assistance with temporary luggage storage and check-in procedures * Resolved customer queries through effective communication and providing a step-by-step solution. * Created, prepared and delivered reports to various departments. * Responded to customer concerns by providing friendly, knowledgeable support and maintaining composure and professionalism. * Handled employee-related issues to improve performance, professional conduct and attendance reliability. * Trained employees in essential job functions. * Evaluated employee performance and conveyed constructive feedback to improve skills.

* Maximised revenue by strategic upselling customers items, increasing sales where possible * Established and maintained positive, profitable client relationships through superb communication * Greeted customers warmly, aiming to provide positive, smooth check-in experiences.

* Carefully interviewed, selected, trained and supervised staff * Purchased adequate quantities of necessary restaurant items, including food, beverages, equipment and supplies * Strategically reviewed and planned staffing levels for employees' based on daily volumes * Identified team weak points and implemented corrective actions to resolve concerns. * Managed payroll, daily deposits and cost controls. * Motivated staff to perform at peak efficiency and quality.

* Consistently maintained time and budget targets through strategic leadership and communication * Prepared accurate budgets, tax reports and variance analysis to facilitate company business. * Conducted research, gathered information from multiple sources and presented results.

* Collaborated with high-achieving staff to formulate public relations campaigns and improve department revenue * Responded to customer concerns with speed and knowledge to maintain composure and professional demeanour * Optimised guest experience, conducting room and floor inspections to ensure cleanliness to quality standards * Maintained relevant qualifications for optimised training and development