mohameed imran

personal butler at grosvenor house dubai

About

Well competent professional with almost 9 years of proven work experience in Front Office,customer service, hospitality and client relations. I am detail-oriented and goal-focused business professional that can successfully deliver exceptional customer to all clients.Excellent communication, negotiation, presentation, customer service, interpersonal and time management skills. Well versed in Customer Service and Satisfaction, Opera System and MS Office Applications.

Country

united arab emirates

City

united arab emirates

Industry

hospitality

Skill

customer service, hospitality management, front office, opera, customer satisfaction, customer engagement, pre opening, hospitality, hotel management, hospitality industry, banquets, micros, time management, negotiation, microsoft office, hotels, restaurant management, guest service management, fine dining, restaurants, rooms division, resorts, revenue analysis, food and beverage, reservation, menu development, training, property management systems, catering, pre opening experience, cuisine

Experience

housekeeping trainer

grosvenor house dubai

2006-12 - 2008-11 · 2 yrs

* Ensure prompt and efficient service. * Deliver a consistent service to internal and external customers. * Providing guest privacy; safety and security are respected at all times. * Ensure that all rooms are cleaned as per the standard consistently. * Ensure the Safety and Security for our guests. * To ensure that the kitchen area is cleaned to a high standard and all kitchenware is placed properly. * To be able to maintain guest supplies and amenities in an adequate quantity.

personal butler at grosvenor house dubai

starwood hotels & resorts worldwide, inc.

2008-11 - Present · 17 yrs 11 mos

* To check in the Opera System guest who are ARRIVING, CHECK-IN OR CHECKED-OUT guest. To be able to put in ALERTS if there is any special request or notes for guest especially VIP guest. * To provide necessary information and make reservation as per the guest requirements. * To ensure the guest privacy and any other disturbances during their stay. * To ensure VIP amenities to be placed in the room prior to guest arrival. * I was able to provide excellent service to our VVIP and take cared guest for long years. * To ensure guest request was able to resolve and delivered in a timely manner.