Mohamed Roshdy

• Managed 3PL & 4PL operations for top clients like Adidas, Daikin, and Napco at Emirates Logistics L.L.C in Riyadh, KSA. • Oversaw supply chain logistics, ensuring timely delivery and cost-effective solutions for clients. • Implemented process improvements resulting in a 15% increase in operational efficiency. • Developed strong communication and negotiation skills while collaborating with clients and internal teams.

Setup supply chain department ( Poucurment , Operation warehouse , Distribution , Logistics ,Fright forwarding , E-commerce )

Service more than 43000 pharmacy and hospitals Manage more than 1000 trucks . Manage more than 800 routes at all Egypt regionals .

• Initiated the first warehouse and distribution center to spare parts for Samsung Electronics Egypt . • SAP power user . • Administered 3PL contract comprising of material handling equipment (MHE) and delivery fleet.

• Manage Warehouse Management System. • Manage Distribution & Transportation services. • Manage Inbounds & Out bounds services . • Manage stock take for all stocks. • Responsible for doing the operation tasks assigned and coordinate with the client or client representatives for transactions requirements and to ensure valid coordination with transport coordinators and operation team that the client orders are fulfilled well within the parameters of the service level agreement . • Ensure all replenishment cycle in place to avoid any shortage in materials and stock. • Daily reconciliation for the stock on clients system VS our system (Exceed) to ensure both of systems are matching all the time, hence smooth operation will run. • Escalate the open issue to our management through daily reports • Assist the billing system to be completed concerning storage , inbound and outbound charges • Follow up warehouse utilization and occupancy per CBM & PALLET position. • Follow up the productivity volume of business • Other duties as assigned • Manage my team for (Appraisal – Schedule )

Main Objective: Working to retain customers by increasing their satisfaction and loyalty to . FedEx by making they feel passionate to the brand Main Tasks: • Work in defining the customers' segmentation within the company. • Coordinate between all departments that have direct contacts with customers. • Identify key clients based on revenue generation and profile. • Participate in developing a plan for all direct marketing communications based . on proper customer segmentation and data mining Create and build complaints process and follow up retention process : • Detail all customer Service Requests /complaints and grievances In an individual customer file. • Carry out procedures for receiving and handling Service requests /complaints/ inquiries, coordinating with responsible department and follow-up to assure consistency of quality service provided.

Main Objective: Providing information and advice to customers and solve routine service problems To ensure customer’s satisfaction and achieving target. Main Tasks: • Recruitment the new staff from the Retail agent. • Manage the weakly schedule. • Manage the annul appraisal for our team. • Pulse manage the retail tasks

Main Objective: Providing information and advice to customers and solve routine service problems To ensure customer’s satisfaction and achieving target. Main Tasks: • Dealing with customers directly and receiving packages from previous shifts ensure that all needed receipt are with package and recorded correctly on both files and system so as the package is ready to be collected . • Receiving the revenue coming from our branches. • Handling the customer face to face. • Administrating the company branches. • Tracking outside & inside packages. • Booking collection orders for the branches clients. • Answering the incoming calls to the company branches. • Maintaining smooth operations in the company branches. • Generating reports to indicate the work progress in the branches. • Accepting packages and prepared it to send it out. • Assisting the sales representative in opening new account. • Providing the advice to the customer regarding the best way to send his package. • Handling customer’s calls. • Answering the customer’s inquiry about FedEx service and shipping prices. • Provide courteous and professional answers to customer’s inquiries by telephone, e-mail or any other medium. • Provide information and advice on a wide range of company services and procedures. • Solving routine problems to the customer's satisfaction. • Co-operate with internal departments and external branches to solve customer's problems. • Ensure the customer’s satisfaction and loyalty. • Handling/tracking the incoming and outgoing shipments problems. • Responsible for providing sales lead for new customers. • Working on attracting the new customers to become FedEx customers.