Mohamed Shaker

Follow office workflow procedures to ensure maximum efficiency Maintain files and records with effective filing systems Support other teams with various administrative tasks (redirecting calls, disseminating correspondence, scheduling meetings etc.) Greet and assist visitors when they arrive at the office Monitor office expenditures and handle all office contracts (rent, service etc.) Perform basic bookkeeping activities and update the accounting system Deal with customer complaints or issues Monitor office supplies inventory and place orders Assist in vendor relationship managemen Support project financials, including updating spent-to-date, collecting new estimates and generating re-forecasts. Manage the staffing process, including recruiting, interviewing, hiring and onboarding Ensure job descriptions are up to date and compliant with all local, state and federal regulations Develop training materials and performance management programs to help ensure employees understand their job responsibilities Create a compensation strategy for all employees based on market research and pay surveys; keeps the strategy up to date Investigate employee issues and conflicts and brings them to resolution Ensure the organization’s compliance with local, state and federal regulations Use performance management tools to provide guidance and feedback to team Ensure all company HR policies are applied consistently Maintain company organization charts and employee directory Partner with management to ensure strategic HR goals are aligned with business initiatives Maintain HR systems and processes Conduct performance and salary reviews Provide support and guidance to HR staff Analyze trends in compensation and benefits Design and implement employee retention strategies

• Hiring, training, and preparing call center representatives to respond to customer questions and complaints. • Ensuring agents understand and comply with all call center objectives, performance standards, and policies. • Monitoring and evaluating agent performance, providing learning or coaching opportunities, and taking corrective action, if necessary. • Preparing reports and analyzing data to assist management as they determine call center goals. • Receive complaints and resolve problems. • Pass on information from upper management to employees and vice versa. • Decide on reward and promotion based on performance

 Oversee the daily tasks of sales operations.  Recruiting, training and motivating its staff (managing the sales team) and addressing their issues.  Stay informed about the direction of retail sales, market movement, sales volume analysis and forecasting of future sales.  Increase daily sales by making effective decisions.  Responding to customer complaints and ensuring that the causes of complaints are not repeated.  Daily sales reports

• Responsible for the day-to-day performance of a group consists of 10 individuals also Helping the team understand performance targets and goals. • Training or ensuring that workers are properly trained for their specific roles. • Scheduling work hours and shifts. • Identifying and resolving workplace problems, including tardiness or absenteeism. • Providing reports and activity updates. • Helping the team understand performance targets and goals.

• Interview clients to determine what kinds of properties they are seeking. • Visit properties to assess them before showing them to clients. • Prepare documents such as representation contracts, purchase and lease agreements if needed. • Follow up with all new clients and offer them what are they looking for.