Mohamed Sedeek Hashish

Currently, along with the team, we designing and leading an area strategy and pricing for local and driving local innovation. In addition, am managing area product development and local investment cases. My services cover intermodal, W&D, Air, CHB, LCL, CCL, depots, intercontinental rail, and cargo insurance, bringing these to the desired stage. We crafted a strong local services team of 450 employees with logistics capabilities and product expertise while leading the initiative on implementing corporate governance and compliance. So far, we’ve achieved the following: ➜ Generated millions in revenue increase in the first two years. ➜ Initiated investments equivalent to +200,000 square meters in two years and aimed for +500,000 square meters by 2025 by planning the strategy for the logistics division’s organic growth ➜ Attained a 20% EBIT level increase. If interested, I’d like to share how I’ve achieved such high-value results. Send me a message!

In such a short time as a cluster manager, We generated multi-millions in revenue in two years. In addition, onboarded 20% female staff for the first time in a Saudi organization, realized a 12% boost in key client volume, and gained 105 NPS. How? – Exceeding expectations and leaning into my superior leadership qualities. As part of my main responsibilities, oversaw the activities of the Saudi area, acting as the general representative for the unit towards external parties. Lastly, managed the business to achieve short and long-term financial and drive profitability, customer satisfaction, employee engagement, safety, sales, and customer service delivery/development objectives as set by the overall corporate business strategy.

As a customer service manager, prioritized leading and delivering superior service and positive customer-based outcomes. also, built, coached, and led a high-performing service center team by supporting commercial feeder activities. My team and I propelled continuous improvement across the area. we mainly focused on customer satisfaction, team engagement, and results. Furthermore, we connected the dots across functions to bring the customer to the center of regional business decisions. Some notable achievements includes ➜ Ensuring <2% minimum longstanding containers through effective inventory utilization policies and procedures and optimal resource utilization. ➜ Reaching 42 NPS top-quartile score with professional and proactive dedicated CX partners, hyper care onboarding and handholding for exception handling, and improved digital and online services.

In this role, I mastered my business management skills. As a result, we achieved short- and long-term financial outcomes and advanced the corporate business strategy while driving the cost to serve. We served as the company representative with local authorities. My responsibilities include ensuring company values, business continuity, and team safety and leading operations and vessels agency teams. We built a team of 60 operations staff with shipping expertise and led the group to maximum productivity. Together we secured multi-millions in revenue in less than three years and garnered an additional million-dollar lump sum in additional revenues and profit.