Mohamed Samir MBA,CISCP,CISCM

In my role, I focused on driving product support growth and building strong customer relationships. By mentoring a dedicated team of Product Support Sales Representatives, I ensured they met their sales targets while fostering a customer-first culture. My strategic approach linked customers, the sales team, and senior management, enhancing overall performance and market share for Boodai Trading Company. I proudly represented leading brands such as Kirloskar, Hudge, Zoomlion, Dynapac, TCM, Donaldson, Manitou, Marini asphalt plant SDLG, Weichai Engines, and Enerpac Tools, among others.

Develop and implement strategies to optimize spare parts inventory and streamline supply chain processes. Manage and lead a team , providing guidance and support to ensure departmental goals are met. Work closely with principles, suppliers and vendors to negotiate pricing, terms, and agreements to ensure cost-effective procurement of spare parts. Monitor and analyze spare parts data, , and service demands to forecast inventory needs and make informed purchasing decisions. Collaborate with other departments such as operation, service, and finance to ensure seamless coordination and timely delivery of spare parts to meet service needs. Implement and maintain best practices for spare parts management, including inventory control, stock rotation, and quality assurance. Ensure compliance with industry regulations, safety standards, and quality control measures for all spare parts and inventory management processes. Contribute to the development the strategies for spare parts to product positioning to drive consumption and revenue growth. Proficient in ERP Managing global suppliers , relationship , compliance .

• Established and managed the branch budget and forecasts to ensure financial health. • Collaborated with product managers and key accounts to enhance revenue and resolve after-sales issues. • Developed area action plans to implement objectives and maintain a positive image of PICO Industrial Services. • Fostered long-term relationships with government sectors while overseeing service and sales teams.

• Responsible sales ( parts & services ) for Perkins , FG Wilson generators , freight liner & CompAir in upper Egypt Area & My Tasks to do the following :- Define parts and service sales opportunities ,troubleshooting the failures , conduct outdoor parts and service sales ,prepare quotations for customers, follow up on sales, process orders and organize parts delivery and payments, support credit control by tracking and collecting customer receivables, acquire customer information and establish a customer database , establish a visit plan and schedule ongoing, systematic visits with customers ,conduct regular visits to customers’ job site / field to inspect machines and leverage parts and service sales opportunities by offering reliable solutions to customers’ requirements, promote promotional products and campaigns , feed the Sales, Parts and Service department. ,complete a technical report on machines inspected in the field and finally deliver parts when necessary.

Responsible handle the parts (availability , pricing and selling) ,prepare quotations and inspect the reman parts

• Managed a dedicated service team to minimize downtime and enhance operational efficiency. • Collaborated closely with the operations team to address daily issues and ensure customer satisfaction. • Focused on maintaining high levels of customer satisfaction through proactive service management.

• Conducted troubleshooting and engine overhauls for marine, generators, and heavy equipment in Upper Egypt area. • Collaborated with team members to ensure efficient operations and timely completion of services .