Mohamed samir

Mohamed samir

Account Manager @ Rizkalla

About

E-Commerce Operation Manager with over Five years’ experience started my career in the customer service path which gave me the keys of how to make the customer satisfied about the company or the product or even the service, keep pushing myself to solve the complected cases which will be reflected on the image of the company which I am part of it, Thanks to the customer service experience, I started my career in the e-commerce operation and here I developed my operation strategies though being in the B2B and B2C Markets which taught me dealing with more customers with different mentality and needs otherwise leads more than 30 persons in the team and tried to develops more skills most important of it the data analysis skills to make the decisions based on the numbers, also deals with the shipping gate ways how we done the agreement, pricing and the operation cycle overall to get a high result.

Country

Egypt

City

Cairo

Industry

Retail

Skill

Problem Solving, Interpersonal Communication, Creative Problem Solving, Microsoft Dynamics ERP, Analytical Skills, Data Analysis, Microsoft Office, RMS, Administration, Logistics Management, Account Management, Commerce, Teamwork, Operations Management

Experience

Rizkalla

Account Manager

Rizkalla

LinkedIn
2019-1 - Present · 7 yrs 9 mos

• Manage the internal e-commerce operations team. • Oversee logistics and delivery services. • Ensuring that picking, packing and shipping of online orders in completed in an effective and efficient manner • Creating and managing an inventory of products available for purchase on the website. • Determining which online channels are most cost effective for reaching target audiences. • Deep dive into business issues and opportunities impacting xperience and business performance; identify • Act as a category owner, analyzing category performance, writing reviews, and determining next steps. Manage strategic projects that have an impact on the overall business. • Tracking sales goals and reporting results as necessary. • Keeps information confidential to protect the organization's value. • Update quantities and prices in website • Solving Operatins issues with Commercial Team based on organizatin goals •analyzing prices with competetores which to best price • Developing sales goals for the team and ensuring they are met. •Training personnel and helping team members develop their skills. • Acting as E-Commerce Manager and managing all accounts/ systems management and handle the website operations • Manage all the in charge departments including web development, content, images, third party agencies, logistics and products, purchasing, and system management • Implement all website integrations and other requirements with third party vendors such as Aramex, and payments gateway such as Paymob, ERP systems such as Microsoft Dynamics • Implement payment integrations directly with renowned banks such National Bank of Egypt (NBE) • Maintain the site and ensure it’s in line with brand image and business objectives

Education

Ain Shams University

Ain Shams University

LinkedIn

Business/Commerce, General

2010-1 - 2014-1 · 4 yrs 1 mo

Mohamed samir's Contact Information

Email

******@***.com

Phone

(**) *** ****

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