Mohamed Saeed

As an Account Executive at Tap, I own the entire sales cycle in foreign markets from prospecting to closing helping businesses modernize their networking with digital NFC business cards. What I do: • Identify and engage potential customers across multiple industries. • Run personalized outreach campaigns (email, LinkedIn, calls) to generate conversations. • Qualify prospects, uncover pain points, and present tailored solutions. • Deliver live demos showcasing how Tap solves challenges like lost leads, slow exchanges & manual CRM entry. • Negotiate and close deals while ensuring a smooth onboarding experience. • Maintain a clean, organized pipeline in our CRM and provide accurate forecasts. • Collaborate with marketing and customer success to align strategies and deliver value.

•Improved order and case accuracy to 98% by implementing streamlined tracking processes and resolving discrepancies proactively. • Reduced order and case processing time by 30%, enhancing operational efficiency and customer satisfaction. • Handled 200+ orders monthly and resolved 95% of customer issues within 24 hours, ensuring seamless service for 8 high-value EU customers. • Reduced delivery delays by 90% through proactive monitoring and collaboration with cross-functional teams. • Managed orders worth $60M annually, ensuring timely and accurate fulfillment for high-value accounts. • Utilized Salesforce, WGS ERP, Power BI, and Microsoft Dynamics to track orders, analyze data, and generate actionable insights for process improvements. • Handled an average of 120 customer inquiries weekly across email, maintaining a high level of responsiveness and professionalism. • Collaborated with a 12-member cross-functional team across logistics, sales, demand planning, production, quotations, and customer service to resolve complex issues and improve workflows. • Identified and implemented process improvements that enhanced overall efficiency and reduced operational bottlenecks. • Maintained 100% accuracy in customer interaction and order records by leveraging advanced ERP tools and meticulous data management practices.

• Led a cross-functional team of 3, working with Commercial, Europe Sales Managers, Demand Planning, Warehousing, and Production Scheduling. • Developed and executed a strategic plan to deplete 2,000 metric tons of excess glass inventory valued at $2 million. • Achieved 100% depletion within 1 quarter (736 MTons/month), completing the project 3 months ahead of schedule. • Facilitated weekly stakeholder meetings to maintain momentum and ensure fast, aligned decisions. • Introduced streamlined communication workflows to reduce delays and improve cross-departmental visibility. • Assisted in building a custom reporting dashboard adopted by 50+ employees, enabling real-time tracking of depletion KPIs.

• Launching 8 new projects facilitating an operational growth equals 210%. • Led 8 different double layered teams, managed 130 people's experiences for 1 year. • Documenting data & analyzing it for review and planning. • Managing 3 Recruitment Peaks with over 400 Physical Interviews Supervised & 30 Group Discussions resulted in recruiting over 140 AIESECers on a local level. • Competing against other 18 Local Committees nominated & won "Membership Experience Excellence Award" for the first time over 11 Years • Talent acquisition and recruitment processes • Conduct membership onboarding and help organize training & development initiatives including educational plans, rewards and recognitions, internal communication • Create, Assist in development and implementation of human resource rules • Performance management • Gather and analyze data with useful HR metrics, like time to hire and membership turnover rates, generating reports.

*Organizing and planing the membership programming/events and developments for all AIESEC in Zagazig members *Communicating member programming and events internally to operations and attend all necessary operational meetings to ensure event execution is successful. *Respond to member needs, issues, comments and problems to ensure a quality experience that results in a achieving the organization purpose and fulfillment of it’s vision.

* Gaining a deep understanding of customer experience, identify and fill product gaps and generate new ideas that grow market share, improve customer experience and drive growth * Developing product pricing and positioning strategies. *Translating product strategy into detailed requirements and prototypes. *Analyzing product requirements and develop appropriate programs to ensure they’re successful achieved *Developing, implementing, and maintaining production timelines across multiple departments. *Appraising new product ideas and strategize appropriate to-market plans. *Analyzing market data to develop sales strategies, and define product objectives for effective marketing communications plans. *Collaborating closely with sales team, production teams within the related projects.