Mohamed Sabra

Working as an assistant retail store manager at Vodafone Egypt, from Oct- 2019 till now. • Responsible for daily process (Warehouse, Cash, contracts review, look & feel) • Responsible for target achievement in sales & revenue (individual & store) • Enhancing customer experience through improve our TNPS • Enhancing employee’s performance by training, observation & delegation • Handling store issues related to employees & customers • Handling Vodafone Airport stores permits (employees permits & maintenance permits) • Enhancing store’s P&L. • Well-knowledge of the input levers to drive improved customer experience for assigned business unit. • Performing regular deep dive analysis to identify and solve for root-cause with a peer group across the categories which I handle. • Measuring and quantifying the effectiveness of efforts to drive business improvements, offers clear and concise recommendations for future refinement of improvement efforts. • Having the ability to articulate and clearly communicate their point of view; presents data to support key positions, analyzing problems and acts quickly to uncover any potential areas of risk or opportunity. Worked as a Retail communication & Engagement specialist at Vodafone Egypt from Mar 2015 till Jul 2016, • Spoc for the retail stores with different stakeholder in the company. • Handling & approve the new processes for the retail stores. • Communicate the new processes, regulations and updates to the stores. • Develop new products & processes to simplify the way of working. • Enhance the existing products & processes. • Handling retail stores issues relating to new or existing processes. • Engage retail staff with different activities and competitions. Worked as a retail advisor at Vodafone Egypt from Jan 2011 till Mar 2015, & from July 2016 till Oct 2019 • Achieve my target on both levels (items & revenue) • Handling tasks assigned to me (warehouse, cash, contact review or look & feel) • Enhance customer experience through improve my TNPS score • Enhance my performance through training & development • Support in store achievements by acting as leader, support in enhance staff performance and solve customer issues and complains Worked as an accountant at EL-MOTAHEDA for READY MADE GARMENTS from Nov 2008 till Nov 2010, • Responsible for letter of credits and export shipments of the company. • Responsible for the company loans and bank accounts.