Mohamed Raafat
Human Resources Specialist @ Hajer Rooms
About
Optimized Logistics Operations & Fleet Management Streamlined daily delivery operations by organizing 100+ orders across multiple zones, assigning routes to drivers based on geographic efficiency, and monitoring vehicle loading processes to ensure priority-based delivery sequencing Enhanced delivery performance tracking through real-time schedule monitoring and driver location oversight, ensuring 95%+ on-time delivery rates while documenting completion times and investigating delivery delays Managed comprehensive fleet maintenance program including preventive scheduling, garage coordination for repairs, vehicle inspections, and driver accountability systems to minimize downtime and operational disruptions Driver Development & Compliance Management Trained and onboarded new drivers to expand fleet capacity during peak periods, ensuring proper route knowledge and delivery protocol adherence while maintaining service quality standards Implemented driver performance monitoring system to track violations, investigate operational issues, and enforce accountability measures for delivery delays or vehicle damage incidents Inventory & Administrative Coordination Coordinated return merchandise processing from market locations and rescheduled undelivered items for next-day delivery, maintaining detailed records of cancellation reasons and postponement causes for operational analysis Managed vehicle documentation and compliance requirements including municipal permits (baladiya cards) and vehicle registration renewals to ensure legal operational status
Kuwait
Ferdous
Food & Beverages
SAP Business Warehouse (SAP BW), Customer Support, Fleet Management Software, Management, Operations Management, Logistics Management, Team Coordination, Client Coordination, Staffing Coordination, Team Leadership, Sales, Customer Follow-up, HR , Dispatching, Data Analysis, Customer Service, Microsoft Office, Microsoft Excel, Training, Employee Relations
Experience
Human Resources Specialist
Hajer Rooms
Kuwait City, Al Asimah, Kuwait
Human Resources Coordinator
Danat Travels
Al Asimah, Kuwait
Assistant Planning Manager
Mezzan Holding Co
Kuwait City, Al Asimah, Kuwait
Optimized Logistics Operations & Fleet Management Streamlined daily delivery operations by organizing 100+ orders across multiple zones, assigning routes to drivers based on geographic efficiency, and monitoring vehicle loading processes to ensure priority-based delivery sequencing Enhanced delivery performance tracking through real-time schedule monitoring and driver location oversight, ensuring 95%+ on-time delivery rates while documenting completion times and investigating delivery delays Managed comprehensive fleet maintenance program including preventive scheduling, garage coordination for repairs, vehicle inspections, and driver accountability systems to minimize downtime and operational disruptions Driver Development & Compliance Management Trained and onboarded new drivers to expand fleet capacity during peak periods, ensuring proper route knowledge and delivery protocol adherence while maintaining service quality standards Implemented driver performance monitoring system to track violations, investigate operational issues, and enforce accountability measures for delivery delays or vehicle damage incidents Inventory & Administrative Coordination Coordinated return merchandise processing from market locations and rescheduled undelivered items for next-day delivery, maintaining detailed records of cancellation reasons and postponement causes for operational analysis Managed vehicle documentation and compliance requirements including municipal permits (baladiya cards) and vehicle registration renewals to ensure legal operational status
Commissioning Assistant Manager
Arabi Company W.L.L. Kuwait
Kuwait
Operation Coordinator
Mirsal App
Kuwait
Managing
Representative
Global Vacations Unlimited
Kuwait
Representative Driver
talabat
Kuwait
Take the orders following the customers Complaints Making Reports weekly, monthly and yearly
Sales Representative
DROPS
Kuwait
Assistant Manager
Arabian Oud
- collect time sheets, calculation for working hours - follow up with salesmen, supervisor sites - banks transactions for expenses - Excel sheets for our projects ( Costs, Revenues, etc..) - Following customers in branches. - Achieve the targets every month, 3 months, 6 months, yearly - organizing daily schedule for our firm
Assistant Manager
Oudelite
Kuwait
- collect time sheets, calculation for working hours - follow up with salesmen, supervisor sites - banks transactions for expenses - Excel sheets for our projects ( Costs, Revenues, etc..) - Following customers in branches. - Achieve the targets every month, 3 months, 6 months, yearly - organizing daily schedule for our firm
Education
Ain Shams University
Library and Information Science
Mohamed Raafat's Contact Information
Phone
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