mohamed mosaad

* MCIT Scholarship, Egabi Learn Cooperation with Ministry Of Communications And Information Technology. * SQL & PL/SQL. * Forms & Reports. * BI (Business Intelligence). * Oracle Administrator 11g Workshop I & Workshop II. * Performance Tuning DBA. * Hardware & Software Fundamentals. * Programming Languages Concepts. * Operating System Concepts. * Database System Concepts. * Computer Networking & Security Fundamentals.

* Installing and Configuring Computer Hardware Operating Systems and Applications. * Monitoring and Maintaining Computer Systems and Networks. * Talking Staff Or Clients Through A Series Of Actions, Either Face-To-Face Or Over The Telephone, To Help Set Up Systems Or Resolve Issues. * Troubleshooting System and Network Problems and Diagnosing and Solving Hardware or Software Faults. * Replacing Parts as Required. * Following Diagrams And Written Instructions To Repair A Fault Or Set Up A System. * Supporting the Roll-Out of New Applications. * Setting up New Users' Accounts and Profiles and Dealing with Password Issues. * Responding Within Agreed Time Limits to Call-Outs.

* Customer Service Representative, XCEED - TE Data, Basic Support. * Troubleshooting ADSL and network problems and diagnosing and solving hardware or software faults. * Talking clients through a series of actions, over the telephone, to resolve issues. * Provide accurate, valid and complete information by using the right methods/tools * Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. * Follow communication procedures, guidelines, and policies.

* Data Coordinator, WASEET * Entering customer and account data from source documents within time limits. * Compiling, verifying accuracy and sorting information to prepare source data for computer entry. * Reviewing data for deficiencies or errors, correcting any incompatibilities and checking the output.

* Perform collection, interpretation, and recording of data in accordance with the company’s guidelines and standards. * Review project documents and make necessary revisions. * Sort and organize the data; both hard copy and electronic versions. * Maintain the completed hard copy and electronic files of project records. * Ensure data management procedures comply with standard company policies. * Prepare and submit data required for audits.

* Creating the online store structure & database for more than 6000 products. * Search and Collect product details such as (images, descriptions, diminutions. etc...) * Manage all Magento ver. 2.2 Back-end Operations. * Manage the integration process with other extensions and third-party apps. * Monitoring & reviewing online store front-end designs. * Compile, verify accuracy and sort information according to priorities to prepare Source data for computer entry. * Creating online store Help center content. * Prepare and submit reports required for audits. * Review project documents and make necessary revisions. * Perform backup operations.