Mohamed Mahmoud

• Led IT infrastructure and digital transformation initiatives to ensure compliance with healthcare standards. • Managed cross-functional teams and external vendors to deliver scalable IT solutions effectively. • Implemented cybersecurity frameworks and cloud adoption strategies to enhance organizational security.

1. ERP Project Management: Led SAP Business One and Magnar HR projects, including planning, resource allocation, risk management, and custom solution development. 2. Technical Infrastructure: Managed network infrastructure, WAN VPN connections, time-attendance and surveillance systems, ensuring optimal performance and security. 3. Web and Cloud Solutions: Designed and managed company websites, implemented cloud and hosting solutions, managed domains, and configured firewalls. 4. Vendor and Financial Management: Coordinated vendors, managed IT purchasing and budgeting, developed IT policies, and negotiated contracts. 5. Consulting and Project Support: Provided consulting services, supported certifications, and improved internal processes. 6. System Development: Analyzed business needs, planned systems development, integrated new systems, and maintained documentation.

1. Healthcare ERP Management: Led the deployment and integration of Oracle ERP, including HMS and HIS, ensuring comprehensive coverage of all healthcare modules, and optimizing operational efficiency. 2. Infrastructure and Networking: Managed and optimized IT infrastructure, including network design, configuration, maintenance, and WAN VPN connections to ensure secure and seamless hospital operations. 3. Cybersecurity: Developed and implemented robust cybersecurity protocols to protect patient data and hospital systems from breaches and cyber threats. 4. System Administration and User Support: Oversaw system administration, provided technical support, and conducted training for Operations, Network, and Development teams to ensure smooth daily operations and user competency. 5. Strategic Planning and Budget Management: Managed IT budgets, planned strategic IT projects, and ensured alignment with hospital goals to drive technological advancements and cost-efficiency. 6. Vendor and Project Coordination: Coordinated with vendors, managed contracts, and ensured timely delivery of IT projects while maintaining high standards and meeting regulatory compliance requirements.

1. Top Management and Employee Requirements Analysis: Engaged with top management and employees to gather detailed system specifications, understanding their unique work practices and business needs to tailor IT solutions. 2. IT Consultancy: Provided strategic, independent, and objective advice on the utilization of IT within organizations, conducting thorough analysis to identify optimal IT solutions. 3. Project Engagement: Successfully consulted for diverse companies, including PICO Modern Agriculture, PICO Engineering, PASCO, PICO Petroleum, PICO Real Estate, Atelier Melodies, El Masry El Youm, and the Indonesian Embassy in Cairo, demonstrating a versatile and adaptive approach. 4. Solution Development and Implementation: Designed, developed, and implemented customized IT systems that align with client requirements, ensuring seamless integration and functionality. 5. Change Management: Facilitated change management processes by designing, testing, installing, and monitoring new systems, effectively guiding clients through transitions to new technologies. 6. Documentation and Reporting: Generated comprehensive documentation and progress reports, delivering high-level technical advice and support to clients and internal teams, ensuring clarity and alignment at all stages.

1. Server and Workstation Setup: Supervised the setup of servers and desktop workstations, ensuring optimal performance and security. 2. Staff Recruitment and Training: Recruited and trained network and desktop support technicians, enhancing team capabilities. 3. Budget Management: Prepared and managed budgets, controlling expenses and optimizing financial resources. 4. LAN/WAN Implementation: Directed the design and installation of LAN/WAN applications for NOC/SCC workstations and mail systems. 5. Disaster Recovery and Database Management: Designed and implemented Disaster Recovery Plans and a Database Management System for emergency personnel in the NOC. 6. Global Rollout and Testing: Coordinated the global rollout of an electronic parts catalog and led a team in creating and integrating inter-switch testing for wide area network testing.

1. Vendor and Team Coordination: Managed vendors and coordinated a global team to ensure seamless operations and service delivery. 2. LAN/WAN Systems Management: Analyzed, maintained, installed, and developed LAN/WAN systems for optimal network performance. 3. IT Team Leadership: Directed a team of PC Technicians, a Network Administrator/Analyst, and Help Desk personnel in all IT management aspects. 4. Critical IT Support and Planning: Provided comprehensive support and planning for network administration, computer builds, software loads, product testing, telephony, end-user support, training, vendor relations, and project management. 5. System Configuration and Upgrades: Managed system configuration and maintenance, troubleshooting issues, planning and directing upgrades, and testing operations for optimal functionality. 6. Process Improvement and Staff Training: Hired new staff, optimized communication between support areas and end users, and revamped internal processes after auditing call-management protocols, staff operations, incident reporting, and key performance indicators.