mohamed m.ghobashy

* Responsible for: * Ensure monthly target are set in line with productivity and retail outlet requirements by agent report back to sales management. * Take ownership for the commercial performance of retail outlets all individual and store key Performance indicators ( KPIs), objectives and targets. * Challenge others to improve and fine new ways to increase competitive advantage. * Analyse sales agents`individual performance records and feed result to sales management. * Train my team form basic To advanced sales techniques. * Seating with my team on weekly and monthly meeting to discus about "MTD" performance and how we can achieve.

* Responsible for: * Achieving The monthly team target through inbound and outbound calls. * Observe 10 calls per agent every month to evaluate and to improve the quality. * Organize my Team to implementing the best quality in every call. * Organize my team spirit,and solve any problem is faced my team. * Reporting daily and weekly and monthly staff to achieve the highest efficiency possible. * Give my Team All knowledge needed and inform him for any update it happened Moment by moment and make sure they understand. * Teach my team how to handle any angry customer and give my agent all skills needed. * Teach my team how to find away to say yes even if we are in the complicated case.

* Responsible for: * Selling our services and products through inbound and outbound calls. * work on our data base and work to find anew data base * Listing carefully to realize what is the real needs for the customer. * Solve all problems faced by customers. * Serve the best quality to all customers. Communicate with other department to discuss about any cases still not closed Following up with the customers in case his/her problems still under processing.

Work analyzing market sales of the company The work of field research for people to know the company products and how they are satisfied

* Responsible for: * Work analyzing market sales of the company. * Sales compared to sales of other companies and to provide it in a monthly report. * Choosing the appropriate ad publicity in the right place. * Evaluate the shops of which there have products Samsung and give degree. * Providing gifts storefront that be faithful sales samsung too big

Senior Direct Sales Executive approach the Customers to sale our services as we are selling "TV channels" orbit and show time Network. Responsible for : support my team to achieve the monthly target. communicate with all other departments to get any approval needed to close the sales. handling the monthly roster make sure of all my team is aware for any business updates happened and product's and service knowledge. Train the new joiners.

Name of University: Modern academy Certification Obtained :bachelor degree in Accounting and computer science Concentration : Accounting Activities and Societies: Foot Ball Team