Mohamed Juma

B2B

- As a retention specialist, I need to discuss with customers to increase loyalty, retain and increase the business. Responsibilities - Dealing with inbound and outbound calls and email inquiries from different clients. - Providing an excellent customer experience and suggesting solutions to customers in a positive manner. -Continuous search of ways to improve efficiency and quality in the department -Resolves service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution. - Offer customer support for any kind of requirements - Handle clients' requests in an effective and pleasant way, with high professionalism - Identify voice skills and how to enhance a good telephone presentation - Effectively deal with job stress, angry callers, and upset customers - Use questioning and listening skills that support effective telephone communication - Working simultaneously with different software applications; - Keep a record of customer transactions, recording details of inquiries, complaints, and comments, as well as actions taken;

B2B

B2B

- Dealing with inbound and outbound calls and e-mail enquiries from different clients. - Providing an excellent customer experience and suggesting solutions to customers in a positive manner. - Continuous search of ways to improve efficiency and quality in the department - Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution. - Offer customer support for any kind of requirements - Handle clients' requests in an effective and pleasant way, with high professionalism - Identify voice skills and how to enhance a good telephone presentation - Effectively deal with job stress, angry callers, and upset customers - Use questioning and listening skills that support effective telephone communication - Working simultaneously with different software applications; - Keep record of customer transactions, recording details of inquiries, complaints, and comments, as well as actions taken;

-Continuous search of ways to improve efficiency and quality in the department - Resolves product or service problems by clarifying the customer's complaint - Working simultaneously with different software applications; - Handle clients' requests in an effective and pleasant way, with high professionalism - Dealing with all escalated complaints and enquiries efficiently. - Use questioning and listening skills that support effective telephone communication - Effectively deal with job stress, angry callers, and upset customers - Support and provide superior service via phones e-mails and faxes - Use questioning and listening skills that support effective telephone communication - Effectively deal with job stress, angry callers, and upset customers

- Builds and maintains strategic relationships with partners and customers - Offer support and training for customers and sales team - Be involved in special tasks and projects - Create, update and send the periodic reports - Participates in meetings and/or conferences concerning problem resolution, the scheduling of special projects, and other topics as required - Ensuring the availability of goods and stock optimizing the department - Realizing sales/stock/stock rotation targets - Monthly reports to superior - Build and manage relation with C-levels - Identify potential partners, and the decision makers

- Flight attendant for 8 months with Turkish Airlines.

I was working in departure service with Malta Airlines and i was dealing with passengers from different countries.