Mohamed Jaffar

Overseeing service delivery for IN & VAS areas, revenue assurance, fraud management projects, and business analysis for implementing revenue assurance systems globally. Additionally, I manage consultancy services related to revenue assurance and fraud management.

GSMA Africa Fraud Forum Identify and build awareness around telecom fraud impacting operators in Africa Promote and adopt the culture of zero-fraud tolerance Develop education and training programs on Fraud Management for mobile operators

o Increase maturity level for RA&FM function. o Reduce leakages to acceptable tolerance. o Increase recoverability from revenue leakages . o Develop frame work to achieve group RA&FM KPI. o Develop comprehensive module for rating. o Design RA&FM controls. o Help local team to reduce total financial risk to acceptable tolerance.

Development of policies and procedures for effective management and control for following revenue streams – Prepaid, Postpaid, Interconnect, Roaming, Networks, VAS and DDS. These would include process narratives, interfaces and inter dependencies, escalation matrix. Conduct comprehensive RA&FM audit, includes configuration, usage and process validation. Creation of a RA manual/ charter defining the mission, role and scope of work for revenue assurance including the revenue assurance organization structure. Key Performance Indicators and Critical Success Factors Create a Revenue Assurance activity calendar to operationalize the department Create a format for RA observation reporting procedures (including escalation matrix) Conduct trainings across functions to orient concerned personnel with the concept of revenue assurance

Participate in the product design and systems integration and its procedures. Drive efficiency and reduce cost by reviewing existing policies and procedures. Evaluate data to identify issues and to minimize leakages to acceptable tolerance Identify projects and opportunities in consultation in coordination with the Authority departments as well as the respective Agencies to help drive and monitor activities. Detect, prevent and investigate all forms of fraud. Handle alarms, analyze trends in fraud and suggest amendments to the fraud detection policies.

Identify and understand business processes in the Company with a special emphasis on revenue/direct costs (for all revenue streams – prepaid, post-paid, roaming, VAS etc) Identify and document revenue assurance risks and control points across business Re-evaluate plan on a monthly basis and obtain inputs from Revenue Assurance and Fraud Management steering committee Plan for resources needed by the RA team (including identifying budget requirements) – people (number and skills), tools, processes etc and communicate business justifications to Senior Management Initiate and embed technological and organisational change into day-to-day processes to proactively minimise the possibility of revenue leakage.

Responsible for OSP-Open System Platform version 2.3.2- availability by checking the Sun Solaris OS-Operating System- and services misbehaviours. CDR –Call Detail Record- Verifications and reconciliation. PPS- Pure Prepaid Service version 4.3.2 -, services installation and testing. Handling Marketing Offers. Handling Customer Care Complaints.