Mohamed Hegazy

Reporting to The Managing Director of Supply Chain. •3PL Unit Formation: Establishing a 3PL (Third-Party Logistics) business unit involves a structured approach to launching an independent logistics company within the group. •Develop and implement sales and marketing strategies to increase market share and revenue growth. •Manage budgets and resources to achieve business objectives effectively. •Build strong relationships with key clients, ensuring customer satisfaction and retention. •Identify new business opportunities, including partnerships and collaborations. •Analyze market trends and customer needs to inform pricing strategies and product development. •Lead the commercial team, providing guidance and motivation to achieve targets.

Reporting to Chief Commercial officer. • Spearheaded strategic alignment of commercial objectives with each business deal. • Led cross-functional teams encompassing Sales, Account Management, and Business Solutions. • Oversaw commercial strategy, ensuring effective communication and progress tracking across customer negotiations. • Delivered comprehensive commercial documentation, including negotiation plans, contract risk and benefits analysis, and contract finalization. • Expertly managed intricate contracts, balancing customer needs with business interests throughout the engagement lifecycle.

Develop and implement commercial strategies according to company goals and objectives aiming to accelerate growth Conduct market research and analysis to create detailed business plans on commercial opportunities (expansion, business development etc.) Understand the requirements of existing customers to ensure their needs are being met Act to acquire new customers and manage client relationships (new and existing) Responsible for managing diverse teams (marketing, sales, Account management, Solution designing.) Build and maintain profitable partnerships with key stakeholders Monitor performance of commercial activities using key metrics and prepare reports for senior management Assist in setting financial targets and budget development and monitoring

Job Role: Contacting potential clients to establish rapport and arrange meetings. Planning and overseeing new marketing initiatives. Bulid the Sales pipeline by Researching organizations and individuals to find new opportunities. Increasing the value of current customers while attracting new ones. Set the Annual Revenue plan with Monthly review reports with the senior Lead team. All Key Account management related tasks and Reports. Finding and developing new markets and improving sales. Attending conferences, meetings, and industry events. Developing quotes and proposals for clients. Developing goals for the development team and ensuring they are met the business growth plan. Training personnel and helping team members develop their skills.

Responsible for the Asset management of Saudi Arabia and Bahrain. Managing the Asset management team, on-site and remotely. Monitoring the movements of the company assets(handeling equipments) with a massive number of dauly transactions inside and outside the pool of Saudia arabia and the GCC. Developing the peeiodic reports to the senior management team. Study the opportunities of the business expansion with the existing customers.

CHEP is a global leader in managed, returnable and reusable packaging solutions(Pallets), serving many of the world's largest companies in sectors such as consumer goods, fresh produce, beverage and automotive. My role as a customer support representative was to build effective relationships while managing the accounts, problem solving, business development, and clearing debtors.

Manage Jeddah DC full operations with total capacity of 1.200.000 cases and with total man power 150 different levels staff• Identify ineffective operations and plan to rectify losses • Assist in ensuring warehouse manning is cost effective and managed • Ensure that warehouse customer services are effective • Ensure induction training is carried out on all new starters • Ensure induction paperwork is returned in a timely fashion • Trained and competent to operate the full range of mechanical handling equipment (MHE) that the job role could require • Aware of the different types of MHE and their relevant applications • Give instructions on which type of MHE to use to perform particular tasks • Identify MHE most appropriate to task being performed • Ensure all stock under your control is managed in an efficient manner • Ensure store checks are carried out to ensure all goods are accounted for • Competent to operate all communication equipment necessary for the job role and fully conversant with relevant communication processes and associated timescales • Aware of the different means of communication of orders from customers, i.e., EDI, Email, Fax • Manage receipt of goods and ensure quality checks of loads into the warehouse are carried out • Fully conversant with goods in process and able to reconcile delivery inaccuracies and take corrective action • Management of goods into storage area and in appropriate locations. • Manage the warehouse layout and inter-relationship between different areas • Manage the competent assembling of different types of orders for dispatch with complete product familiarization • Fully conversant with stock rotation procedures and competent in all aspects of the replenishment operation • Manage and be aware of sequencing procedures for the dispatching of loads • Ensure the competent to marshalling of loads for dispatch in sequential order • Identify and correct packaging and labeling faults in loads assembled for outgoing orders.

• Directly reported to the Commercial Director, overseeing Corporate Sales Targets for the designated region. • Spearheaded the negotiation and closure of new corporate agreements to drive business growth. • Achieved and surpassed targets for acquiring new accounts and securing corporate deals. • Ensured exceptional after-sales service and resolution of pending deals to maintain customer satisfaction. • Addressed and resolved customer issues promptly, enhancing client retention and loyalty. • Managed all administrative tasks, ensuring seamless operations within the commercial department. • Conducted comprehensive training for newly hired commercial staff, fostering a skilled and knowledgeable team.

• Reported directly to the Project Director, ensuring alignment with overarching sales goals. • Achieved and surpassed Ownership sales targets through strategic planning and execution. • Managed after-sales service operations and resolution of pending deals for the regional office. • Addressed and resolved customer issues effectively, enhancing satisfaction and loyalty. • Conducted comprehensive training for newly hired sales personnel, fostering a skilled team. • Oversaw branch procurement, optimizing inventory and resource allocation. • Successfully closed all branch deals, demonstrating exceptional closing abilities.

Spearheading sales and marketing initiatives for the enterprise software solution ELMotakamel ERP, created and designed using Oracle tools and databases. • Engaged with prospective clients through dynamic in-person meetings with the senior decision makers and persuasive telephonic communication to match client criteria with product offerings. • Successfully closed sales deals, providing clients with comprehensive financial details and transaction guidance. • Articulated clear implementation plans, outlining strategic approaches to achieve client-specific objectives.

Accountable to the Regional Sales Manager for client data analysis and risk assessment to tailor insurance solutions. • Proactively anticipated client requirements, including policy renewals, to ensure continuous coverage. • Negotiated with underwriters to secure optimal insurance policies at competitive rates, managing complex cases with bespoke reports. • Implemented risk management strategies for clients, recommending preventive measures to minimize potential losses. • Managed policy renewals and amendments, ensuring clients' insurance is up-to-date and relevant. • Guided clients through the claims process, providing expert advice on when and how to proceed. • Drove market growth through strategic client acquisition and expansion efforts. • Built a network with industry professionals including underwriters and surveyors to enhance service delivery. • Achieved competitive edge by successfully winning accounts from rivals. • Stayed abreast of insurance market trends and client industry developments. • Ensured timely collection of insurance premiums and efficient account processing.

This course delves into the heart of CX, emphasizing its crucial role in standing out in today’s competitive market. We will start by teaching you the basics and discovering the fascinating evolution of CX. Through engaging real-world examples, you'll learn how to craft seamless, personalised experiences that drive customer satisfaction, loyalty, and advocacy. Next, you will study the principles of CX design, focusing on customer-centric approaches, empathy, and consistency across touchpoints. Learn how to identify and map customer journeys, develop personas, and pinpoint moments of truth that shape customer perceptions. By mastering these concepts, you'll be equipped to create memorable and engaging customer experiences. Finally, we will guide you through implementing and measuring CX strategies effectively. Discover how technology enhances CX, explore frameworks and models for designing customer experiences, and understand the significance of accessibility and inclusivity.

This course is designed to guide you through the fundamental concepts of PM. We begin by exploring the building blocks of project management like the project framework, requirements, and plans. Next, the material explains the process of developing an effective project schedule. You will learn about communication tools and methods, project deliverables, and the importance of project activities. If a project takes more time than you predict, you might miss deadlines or use more resources than expected, so we will also discuss the different techniques for estimating the timetable accurately. Finally, you will learn how to write an effective status report and discuss controlling costs through budgeting, tracking, and reporting. You will also see why, before putting a project behind you, you must review the closure checklist, ensure that your work is truly finished, and acknowledge your team.