Mohamed Hassan

• Responsible for handling one of Regency Travel & Tours Branches, manage a team of 3 staff and maintaining a smooth operation. • Monitoring all the Branch sales and target achievements to reach both the financial & quality targets, following standards & company policy. • Providing a high level services to customers through exceptional commitment & self- managing • Working in high level of commitment to customer satisfaction. • Consistently and regularly correspond with clients and provide a whole range of travel products (flight bookings, hotels reservation, insurance, car rental and transfers). • Prepares all the Branches’ daily sales and pending reports. • Preparing customers profiles to reach for the best possible services. • Conducting business reviews and maintain close contacts with all the clients in the market to ensure high level of satisfactions. • Responsible for making sure each and every travel and holidays request made by our guest is attended to with efficiency. • Following up reservations, bookings with the clients and other different vendors before and after travel to maintain the high levels of customer service and customer’s genuine praise which motivate us to continue to work hard. • Researching for new market opportunities to reach the maximum of our business. • Negotiates special / corporate deals if any with the Airlines / Hotels & other vendors with support from Head of Travel/ Head of Leisure. • Arranges contracts with corporate clients.