Mohamed Hagazy

In my role as Director of Training at Blue Ocean Management Training in the United Arab Emirates, I led the design, development, and evaluation of training programs to enhance employee skills and knowledge. By implementing innovative learning methodologies and ensuring alignment with organizational goals, I fostered continuous professional development and drove performance improvement.

A professional who supports the director in overseeing the operations and goals of a department.

• Team Management- Monitoring the team member’s enrollments and collections. • Training Delivery Support to the team/s • Performance Measurement of the team target on a daily basis and to report the department head • Monitor and guide team member/s to close deals. • Reporting and Documentation: Generate reports and provide updates to the department head regarding the team's performance and sales outcome. • Problem-Solving: Address any issues or challenges that arise and implement corrective actions by escalating issues to the department Head. • Stay updated with industry trends and best practices in training and development, incorporating them into the team's approach to deliver high-quality training.

Lead customers through the buying process by boxing, wrapping and bagging their purchases • Assist the cashier by providing pricing information according to weight (in cases of gold and silver jewelry) and processing cash and credit card transactions • Educate customers about warrantees and guarantees of sold pieces and ensure that all documentation is included with the bagged product • Send out thank you notes to customers and keep them in the loop regarding new arrivals • Arrange window displays on a regular basis and ensure that all displays are properly locked and secured • Ascertain that all pieces of jewelry are locked up in assigned storage palaces at the end of the day

Responsibilities • Greet customers as they arrive at the store / counter and ask them how they would like to be assisted • Listen to customers’ requirements closely and provide them with information on available pieces and sets • Show customers their desired pieces and provide information such as setting types, stones and cuts • Provide customers with information on prices and any associated discounts or deals • Assist customers in making decisions to buy jewelry pieces or sets and suggest alternatives and complementing pieces with clothes and other accessories • Lead customers through the buying process by boxing, wrapping and bagging their purchases • Assist the cashier by providing pricing information according to weight (in cases of gold and silver jewelry) and processing cash and credit card transactions • Educate customers about warranties and guarantees of sold pieces and ensure that all documentation is included with the bagged product • Send out thank you notes to customers and keep them in the loop regarding new arrivals • Arrange window displays on a regular basis and ensure that all displays are properly locked and secured • Ascertain that all pieces of jewelry are locked up in assigned storage palaces at the end of the day

Responsibilities: • To sell, renew and upgrade OSN packages, providing customers with a wide range of product knowledge, packages and programming options to serve their viewing needs. • Must achieve monthly individual targets assigned by Line Manager. • To follow up on potential customers and aim to up-sell higher packages to existing customers. • To ensure set KPI’s are achieved by implementing and adhering to business rules and requirements. • To complete customer subscription contracts in detail and pass to relevant parties to process. • Responsible to maintain the general housekeeping of each sales counter.

• Completes store operational requirements by scheduling and assigning employees; following up on work results. • Maintains store staff by recruiting, selecting, orienting, and training employees. • Maintains store staff job results by coaching, counseling, and disciplining employees; planning, monitoring, and appraising job results. • Achieves financial objectives by preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions. • Identifies current and future customer requirements by establishing rapport with potential and actual customers and other persons in a position to understand service requirements. • Ensures availability of merchandise and services by approving contracts; maintaining inventories. • Formulates pricing policies by reviewing merchandising activities; determining additional needed sales promotion; authorizing clearance sales; studying trends. • Markets merchandise by studying advertising, sales promotion, and display plans; analyzing operating and financial statements for profitability ratios. • Secures merchandise by implementing security systems and measures. • Protects employees and customers by providing a safe and clean store environment.

• Create company literature and other forms of communication. • Create marketing and promotional materials, both print and electronic. • Work with advertisers for timely and useable ad submissions, • Copyedit, proofread, and revise communications. • Design and launch email marketing campaigns. • Recommend, implement and maintain site design and operation. • Plan and deliver education courses and materials. • Work with manager and business units to determine event budget and manage expenses to that budget. • Promote products and services through public relations initiatives. • Develop marketing communications campaigns. • Create thought leadership materials. • Create and deliver press releases, media relations content, case studies, white papers, executive bios, corporate newsletter content, social media content, and speaking proposals. • Identify, develop and execute communications strategy for key media contacts and customer references. • Research media coverage and industry trends. • Develop fresh story ideas. • Conduct extensive media outreach. • Prepare briefing materials. • Coordinate scheduling and logistics. • Coordinate conference, trade shows, and press interviews. • Manage information. • Prepare agendas and conduct research