Mohamed Farouk

Front Office Manager @ Ramada Encore Muscat

About

I am a seasoned Front Office Manager with over 20 years of hands-on experience in the hospitality industry, including 10+ years in managerial roles across leading hotel brands in the Middle East and North Africa. I specialize in team development, guest satisfaction, budgeting, and front-office operations. I’ve successfully managed diverse teams, optimized front desk performance, and contributed to operational excellence in fast-paced, high-volume environments. My expertise includes: Front Office Management & Staff Training Budgeting, Forecasting & Scheduling Conflict Resolution & Guest Relations PMS Systems: OPERA Cloud , MICROS, and other hotel tech Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) Recognized for my problem-solving mindset, leadership, and ability to maintain high service standards, I am always looking to drive guest satisfaction and operational efficiency. I’m currently open to leadership opportunities in hotel management where I can bring my passion for hospitality, people, and continuous improvement.

Country

Egypt

City

Alexandria

Industry

Hospitality

Skill

Opera Cloud , Financial Accounting, Auditing, Hospitality Industry, MICROS, PowerPoint, Negotiation, Teaching, Microsoft Word, Coaching, Windows, Strategic Planning, Team Building, Customer Service, English, Microsoft Excel, Budgets, Research, Outlook, Microsoft Office

Experience

Front Office Manager

Ramada Encore Muscat

2023-3 - Present · 3 yrs 7 mos

Muscat, Masqaţ, Oman

- Lead and supervise front desk operations, ensuring smooth and professional guest service for business and leisure travelers - Achieved a 15% increase in customer service ratings by launching structured training programs for front desk agents - Enhanced interdepartmental collaboration to deliver a seamless guest experience, contributing to a 10% rise in positive guest feedback (Booking.com score improved to 8.9) - Streamlined check-in/check-out workflows, reducing average guest waiting time by 20% - Monitor departmental performance, staff development, and guest satisfaction to consistently meet brand standards

Assistant Front Office Manager

Millennium Resort Hotel - Mussanah

2013-5 - 2021-1 · 7 yrs 9 mos

Al Batinah South Governorate, Oman

- Oversaw daily front office operations, including Bell Desk, Guest Relations, Switchboard, and Concierge teams - Played a key leadership role in managing high guest volumes and large team structures in a resort environment - Implemented new SOPs that improved guest check-in efficiency and staff coordination - Collaborated with HR on staff training and performance reviews, leading to improved team morale and lower turnover - Focused on driving guest satisfaction and optimizing financial performance within the department

Night Manager and Duty Manager

Coral Beach Rotana - Tiran

2009-8 - 2013-4 · 3 yrs 9 mos

Egypt

- Managed nightly operations of the hotel and served as the highest-ranking on-site manager during overnight shifts - Completed Night Audit functions and ensured accurate daily reporting for all revenue centers - Acted as VIP liaison, resolving escalated guest concerns and ensuring consistent service standards - Maintained operational readiness and security in collaboration with other departments during after-hours