Mohamed Elsayed / MBA

 Lead a dynamic team in the motor insurance department, overseeing policy issuance, data analysis, and approval processes to ensure efficiency and accuracy.  Maintain a high approval rate by building strong relationships with underwriters and leveraging deep industry insights.  Analyze data and attachments meticulously to assess risks, streamline underwriting decisions, and enhance profitability.  Collaborate with senior management to align motor insurance strategies with organizational goals.  Ensure all issued policies comply with regulatory requirements and internal guidelines, minimizing compliance risks.  Proficient in managing policy issuance and underwriting across multiple insurance platforms, including seamless integration with over 15 insurance companies' systems.  Effectively manage and nurture relationships with brokers and clients, ensuring smooth policy issuance processes and enhancing customer satisfaction.  Develop and execute strategic motor insurance plans, consistently achieving growth and profitability targets while aligning with company budgets and objectives.  Implemented advanced system controls and ensured

 Lead the motor insurance team in issuing policies through advanced systems while collaborating with over 15 insurance companies to maintain competitive rates and streamline processes.  Mentor and train team members, promoting best practices in underwriting, compliance, and customer service.  Maintain a high approval rate by building strong relationships with underwriters and leveraging deep industry insights  Demonstrate expertise in underwriting complex motor risks, ensuring the delivery of planned financial results through effective risk assessment and superior customer service.  Cultivate and maintain strategic relationships with insurance companies, resulting in improved profitability and operational efficiency through actions agreed upon with more than 15 companies.  Manage a high-performing team responsible for issuing policies, analyzing data and attachments, and obtaining approvals, ensuring compliance with underwriting guidelines and regulatory standards.  Evaluate new and renewal motor insurance applications, determining insurance risks, premiums, and coverage extent while providing expert underwriting advice and responding to inquiries.  Analyze data and attachments meticulously to assess risks accurately and support informed underwriting decisions.  Develop strategies to attract and retain customers by delivering value-driven insurance products and maintaining strong market competitiveness.  Lead initiatives to expand the motor insurance portfolio, managing new business, renewals, claims, and customer service operations effectively.  Examine insurance proposals, prepare offers, and ensure all documents meet regulatory and policy requirements, enabling accurate and compliant policy issuance.  Support management in revising customer service functions, policies, and procedures to align with business goals and enhance operational efficiency.

• Work on more than 15 systems in the insurance companies through : - Determine the type of insurance required. - Determine the vehicle type, age and License. - Determine the services required and needed by the customer. - Determining the best prices and best services provided by different insurance companies. • Deal directly with customers and offer the best prices. • work At the same time underwriting and customer services , call center • Make phone calls with customers to renewal insurance. • Make extensions and cancellations insurance. • Promoting the company through social media. • Answer the phone and offer the price to the customers and explain the insurance and services. • I have gained many experiences that qualify me to work in the largest insurance company.

• Verify new applications and received in-force requests for completeness and correspond with agents to request additional information or required forms. • Confirm the status and requirements of pending and processed In-force and New Business transactions with agents and clients. • Coordinate, prepare and send email or written correspondence and service requirements to Agents and clients. • Delivers an excellent customer experience, helping customers choose the right offers and/or service for their requirements. • Achieve and store personal performance indicators and individual goals. • Answer incoming calls, deal efficiently and effectively with questions, and enter data into systems. • Solved problems with billing, service or issues customers called about by making referrals to the appropriate supervisor. • Achieved high call quality scores each week, based on each customer’s level of satisfaction after they received a resolution.

• Respond to inbound calls and resolve customer and agent service requests according to vodafone policies in a prompt, efficient and courteous manner for external customers, agents, departmental staff and other vodafone t personnel at all times • Provided customers with quality assistance through phone calls, emails, and internet chats • Routing calls to the appropriate department as needed • Accurately verified information and updated information databases as necessary. • Offered new services based on the needs of a customer. • Handle incoming calls from a national customer base. • Provide detailed information on services and offers to customers. • Enter accurate and complete customer information into the system. • Maintain updated records of all customer interactions. • Provided ongoing support to customers. • Track daily/weekly calls and prepares status reports. • Answers incoming phone calls on behalf of the client; provides accurate and appropriate information to callers. • Data entry of the members’ record with accurate information obtained on the call.