Mohamed Elamin Ismail Ibrahim Abdallah

• Directed comprehensive monitoring of an industrial wastewater treatment plant, carefully processing 2,500 m3/day of effluent and vigilantly ensuring adherence to strict environmental discharge standards. • Pioneered advanced filtration techniques and optimized chemical dosages, decreasing chemical consumption by 18% while improving effluent quality by 12% based on internal analysis, and findings to update plant standards. • Cooperated with maintenance teams on preventive and corrective maintenance, ensuring 98% plant uptime and continuous availability. • Tracked and analysed operational data using Excel-based dashboards, identifying trends and supporting 12-15% improvement in process efficiency.

• Led operational planning for multi-site facilities under NWC contract, achieving 96% SLA compliance. • Developed preventive maintenance schedules integrated with CMMS, reducing service complaints by 25%. • Optimized material consumption through waste reduction initiatives tracked via CMMS, cutting waste cost by 18%. • Spearheaded a quality improvement program based on ISO 9001 standards, resulting in reduction in non-compliance issues.

• Instituted safety protocol enhancements after regular site inspections, root cause analysis, and corrective action implementation, leading to a 10% reduction in reported near-miss incidents. • Delivered safety training sessions and toolbox meetings focused on hazard identification, risk assessment, and safe work practices, resulting in an increase in safety knowledge. • Conducted comprehensive compliance audits, evaluating adherence to local and international QHSE standards, identifying gaps, and recommending corrective actions across 8-10 audits completed. • Managed incident investigations by gathering evidence, interviewing witnesses, determining root causes, and developing preventative measures across incident investigations.

• Conducted quality inspections across production stages to ensure products meet technical specifications and internal quality standards. • Managed Non-Conformance Reports (NCRs) and supported root cause investigations to prevent recurring quality issues. • Collaborated in preparing documentation and procedures aligned with ISO 9001 quality management requirements. • Coordinated in workplace improvement initiatives including 5S implementation to improve workflow organization and production efficiency.

• Supervised maintenance activities for mechanical and pneumatic systems within the manufacturing environment. • Planned the diagnosis of 2-3 equipment faults weekly, collaborating with repair teams to restore normal production operations; shortened downtime by 3 hours weekly and increased output by 600 units monthly.

• Directed transportation operations at Khartoum Airport, enhancing the passenger experience through effective bus management. • Supervised a team of 11 drivers and 4 support staff, fostering a collaborative environment to ensure seamless operations. • Created training on safety rules, emergency drills, and equipment use, cutting incidents 20% and raising safety scores.

Handle inbound and outbound customer calls in a professional and courteous manner. Respond to customer inquiries regarding services, billing, and promotions. Resolve complaints and provide effective solutions to ensure customer satisfaction. Escalate complex issues to the appropriate department when necessary. Record and update customer information accurately in the CRM system. Achieve performance targets such as Average Handling Time (AHT), First Call Resolution (FCR), and Customer Satisfaction (CSAT). Provide product and service information to customers clearly and effectively. Follow up on pending requests and ensure timely closure. Adhere to company policies, quality standards, and service procedures. Collaborate with team members to improve processes and overall service delivery.

Supported pipeline maintenance initiatives, enhancing system reliability and integrity through effective cathodic protection and NDT methods. Monitored and optimized crude oil transportation processes, ensuring accurate flow measurement and seamless automation system functionality. Championed compliance with occupational safety procedures, contributing to a culture of safety in oil operations and minimizing risk. Collaborated with crossfunctional teams to identify quality assurance opportunities, fostering continuous improvement in operational processes. Engaged in handson training to develop skills in drilling techniques and production operations, preparing for a dynamic role in the oil and gas industry.