Mohamed El Sayed

• Lead spare parts operations across retail and workshop channels, ensuring daily availability and customer satisfaction. • Achieve monthly and annual sales targets through team coordination and optimized workflow. • Manage ERP & EPC systems for accurate part identification, order processing, and inventory control. • Maintain stock accuracy, oversee replenishment cycles, and monitor fast moving items. • Improve CSI performance by supporting service teams and reducing customer wait times. • Train new staff on EPC usage, customer handling, stock processes, and reporting. • Handle back-orders, supplier follow-up, warranty documentation, and pricing updates.

• Managed counter sales and supported customers in identifying correct spare parts through EPC. • Prepared sales, lost sales, and back order reports for daily operational planning. • Supported workshops with real time parts availability to reduce vehicle downtime. • Processed quotations and follow-ups, contributing to revenue growth and repeat business. • Coordinated with warehouse teams to maintain stock accuracy and availability.

• Oversaw product availability, replenishment, and stock movement for multiple stores. • Conducted cycle counts and inventory audits to ensure stock accuracy. • Coordinated with suppliers and logistics teams to prevent supply delays. • Implemented shelf rotation and reduced product waste. • Provided stock performance reports to branch management.

• Designed, priced, and customized tourism programs for groups and individual travelers. • Managed operational logistics including transportation, hotel coordination, and program scheduling. • Monitored service quality, resolved escalated customer issues, and ensured smooth execution of trips. • Analyzed program costs and profitability to support business planning and decision-making. • Coordinated with suppliers and partners to secure competitive rates and maintain service standards.

• Managed full travel files including bookings, confirmations, and itinerary coordination. • Ensured all services—transportation, accommodation, excursions—matched customer expectations and schedules. • Coordinated with hotels, transport companies, and tour guides to deliver seamless program execution. • Prepared detailed travel briefs and daily plans for customers and internal teams. • Followed up on service delivery issues and implemented solutions to maintain client satisfaction.

Handled hotel reservations, pricing negotiations, and communication with regional travel agencies. • Prepared travel offers, detailed itineraries, and complete documentation for customers. • Supported sales processes by managing inquiries, preparing quotations, and following up with clients. • Updated booking systems, maintained reservation records, and ensured accuracy in all confirmations. • Collaborated with operations teams to ensure alignment between sales commitments and actual service availability

• Led tourism groups throughout scheduled programs, ensuring a smooth and enjoyable travel experience. • Delivered cultural explanations, historical information, and on site guidance during tours. • Handled customer requests, resolved unexpected travel issues, and supported travelers throughout the journey. • Ensured adherence to itinerary timing, safety guidelines, and service quality standards.