mohamed azeez

* Managed Inbound and Outbound calls. * Passion to connect and build rapport with variety of customers. * Assist customers with their inquiries. * Collect relevant information to address the customer's issue, and identify and develop a practical resolution. * Find customer answers quickly and accurately while using multiple resources

* Worked at TPIA both terminals and superior knowledge of Airport Experience. * Check email & reports for specific shift instruction. * Respond to all emergency situations. * Take accountability to solve issues from beginning to end. * Receive briefing from Supervisors & Managements in charge. * Respond as required to client locations & Requests * Attended daily meetings with GTAA security operations. * Supervised a team of 25-30 people and more on regular working shift day. * Strong problem solving and decision making skills. * Complete electronic reports, shift summary & post timing sheet. * Act as a GTAA Ambasador

Handled Baggage room and Ramp. Complied with health and safety rules of the company.

* Team Lead hand of Customer Service Agent at TGAS. * Assisted passengers required for assistance. * Report to shift manager’s end of the shift. * Complete daily report of the day. * Developed and actively participated team work. * Respond to all emergency situations. * Provide customers and visitors with escort services. * Provided world-class customer service during every customer interaction. * Supervised a team of 25-30 people on regular working shift days.

* Assisted passengers required for assistance. * Developed and actively participated team work. * Provide customers and visitors with escort services. * Provided world-class customer service during every customer interaction. * Demonstrate customer service and detailed oriented skills. * Strong problem solving and decision making skills.

* Managed overall branch operations in absence of and/or request of the Branch Manager. * Handled vehicle maintenance/repairs, manufacturers' recalls, breakdowns and accident damage & insurance matters. * Analyzed competitive environment and provided appropriate reports and recommendations:: * Developed and actively participated in branch sales target and marketing efforts. * Managed Inbound & Outbound calls. * Handled Escalated Customer Concerns and Billing Inquiries. * Handled all type of payment method. * Take accountability to solve issues from beginning to end. * Provided world-class customer service during every customer interaction.