mohamed carrim

* As the Microsoft Public Sector Account Manager (AM), the key to success in my role was to add value to Microsoft by delivering a well-managed, profitable and growing business produced through relationship excellence and sales excellence practices where the customer views the AM as trusted advisor. Key Achievements in role: * Delivered on Quarterly Financial Accountability * Exceeded Yearly Commitments * Excellent CPE score * Services Attached in Accounts (Enterprise Architect / TAM) * Closed a $36m Enterprise Agreement Deal with Public Sector Customer

As the BDM I was responsible for developing and supporting the commercial aspects of BBEEE partners by Microsoft investing into the customer’s app dev. environment which in turn helped these partners maximize financial success, both by sales/revenue and distribution reach via our existing customer base. I collaborated with the Joint Venture Market Development leadership team to define the go-to-market strategy for new market expansion, obtain high level conceptual sign-off from key constituencies, e.g. Legal, Finance and Marketing team on plans necessary to meet program revenue and distribution goals. This included attending bi-monthly meetings with the Department of Trade & Industry. Key Achievements in role: 1) Level 2 BEE Status achievement which allows Microsoft to transact with Public Sector Customers 2) Announcement and Selection of first BBBEE Partners

* As the Microsoft, Technical Account Manager I was responsible for the provision of technical advisory services to Microsoft Premier Customers by helping them improve their IT operational health. My success in this role was measured in terms of customer satisfaction and renewal of their dedicated Premier Support Agreement. This was achieved by developing an understanding of the end-customer’s computing needs, building and maintaining strong working relationships, and managing the customers’ accounts effectively in terms of support and services delivery and operational issues. Key Achievements in role: * Upselling of Premier Contract to DTAM * EA Technology deployment by Microsoft MCS * Joint EPG & Services Alignment * Microsoft receives trusted advisor status from CIO

As the IT incident and problem manager, my key role was to ensure that our IT services been provided to all Government State Office were effective and efficient with 99% Network & Internal Application Availability. This was achieved through controlling, monitoring, analysing, detection and prevention of incidents by ensuring out IT technical resources were constantly reviewing and addressing alert been report so that we could restore Business Services with little or no impact.

As the IT Manager, my role and responsibility was to provide leadership, team management and stewardship for the organization’s IT-enabled business systems, solutions and processes. I managed the technology portfolio, which typically includes personal computers, mainframes, servers, data storage, networks, middleware, Internet services and other IT systems that comprise the core infrastructure.

As a Point of Sale software developer I spent most of my time designing and implementing software solutions. This required that I do extensive researching and testing of different approaches to a problem. I needed to keep abreast with changing technology and understand the SDLC process. Spending time with customers and understanding their current/ future requirements and incorporating this thinking into the Application roadmap.