Mohamed Basel Alrazooq

Coordinating daily office operations to ensure smooth workflow. Following up on orders from receipt to delivery and coordinating between relevant departments. Managing and coordinating daily shipments with courier companies (pickups and deliveries). Communicating with suppliers regarding stock availability and incoming orders. Organizing records, data, and handling daily administrative tasks. Providing customer support via phone, WhatsApp, email, and social media platforms. Handling customer inquiries and complaints calmly and professionally. Providing customers with accurate and clear information about orders and services. Maintaining high-quality customer service and contributing to a positive customer experience.

Conducted household visits and interviews with refugees and host communities. Supported needs assessments on shelter, education, and livelihoods. Ensured ethical data collection and confidentiality. Collaborated with NRC staff and partners for effective fieldwork. Provided observations to improve reporting and program design

Contributed to seasonal sales during peak periods. Promoted key products and supported customers to enhance experience. Helped the team meet daily sales goals through collaboration and initiative.

Supported daily warehouse operations, inventory tracking, and stock rotation. Coordinated with procurement and sales to align inventory with demand. Assisted in order fulfillment, packaging, and dispatching with accuracy.

Built strong customer relationships and consistently met sales targets. Presented products effectively and handled client inquiries with confidence. Maintained accurate sales reports and identified market opportunities.

Managed distribution events, volunteer schedules, and logistics. Maintained communication with beneficiaries and ensured transparency.