Mohamed Ayyad

Executive Operations Manager at Aster Pharmacy, KSA (January 2024 - Present) - Oversee the seamless execution of all pharmacy operations, ensuring efficiency and compliance with operational policies. - Provide coaching and development to team members, conducting performance evaluations and managing employee relations. - Prioritize customer satisfaction through exceptional service and responsiveness to needs. - Implement inventory management systems to reduce waste and ensure the availability of essential medications, segmenting stock based on sales trends (categories A, B, C, D). - Analyze sales and financial data, providing catchment reports and performing B2B deals that positively impact store performance. - Create and manage staff schedules to ensure optimal coverage without conflicts among team members. - Delegate tasks effectively among team members, facilitating productivity and teamwork. - Conduct weekly and monthly performance evaluation meetings to assess progress and areas for improvement. - Achieved a threefold increase in branch sales within six months by implementing strategic initiatives and operational improvements. - Foster relationships with key stakeholders, including suppliers, healthcare providers, and regulatory agencies, while leveraging technology to enhance operational efficiency and customer service.

Experienced professional in managing all aspects of medical insurance claims in the Saudi Arabian market, including claims submission, follow-up, auditing, and compliance. Skilled in resolving insurance-related issues, maintaining strong relationships with insurance providers, and delivering exceptional customer care services. Proficient in ensuring accurate claims processing, compliance with regulations, and providing personalized support to insurance customers for a seamless experience.

Drug Adherence Program Team Leader Leading and training a group of most skilled pharmacists who are responsible for communicating with clients for their Medication Refill facilitating drug dispensary for them.  Coaching team members on achieving goals and developing necessary skills that get results.  Support Staff, Handle escalations, Provide answers and guidance to them.  Identify Team Goals and evaluate team progress.   Resolve complains and conflicts, Organize Team initiatives.

Setting Month to Month plan to achieve Required Monthly Target.  Training, Coaching and supervising Pharmacy Interns and newly hired pharmacists. Maintaining pharmaceutical stock, creating inventories and ordering more drugs.  Managing and resolving complaints.  Collaborating with store manager to maintain daily operations.  Developing Cross and Up selling skills to all pharmacy staff.

Accurately dispensing drugs to patients according to a doctor’s prescription.  Checking prescriptions for errors & making sure they are appropriate for patients.        Measuring, packaging, labeling and recording medications issued to patients. Instructing patients on how to use medications, possible side effects and storage. Contacting and working closely with other healthcare professionals. Answering questions from patients and staff about medicines. Ensuring the accuracy of all prescriptions, products and services supplied. Talking to regular patients to see how their treatment is going. Communicating with customers sympathetically and supportively.  Giving private consultations when required.

 Accurately dispensing drugs to patients according to a doctors prescription.  Checking prescriptions for errors & making sure they are appropriate for patients.  Measuring, packaging, labeling and recording medications issued to patients.  Instructing patients on how to use medications, possible side effects and storage.  Contacting and working closely with other healthcare professionals.  Answering questions from patients and staff about medicines.  Ensuring the accuracy of all prescriptions, products and services supplied.  Helping to develop the pharmacy's electronic discharge system.  Managing and resolving complaints.  Talking to regular patients to see how their treatment is going.  Able to trains and supervise Pharmacy Assistants.  Communicating with customers sympathetically and supportively.  Giving private consultations when required.  Maintaining pharmaceutical stock, creating inventories and ordering more drugs.