MOHAMED ANEES NAINA

Senior E-commerce Executive with strong experience in B2B and B2C online sales. Skilled in managing consignment and outright business models, handling online marketplaces and company websites, coordinating with internal teams, and ensuring smooth e-commerce operations. 1. Manage online sales operations for B2B and B2C customers 2. Manage consignment and outright business models, including coordination with vendors and partners 3. Handle product listings, pricing, promotions, and stock updates across e-commerce platforms 4. Monitor orders, payments, returns, and customer queries to ensure smooth fulfillment 5. Track sales performance, analyze reports, and suggest ways to increase online revenue 6. Coordinate with logistics, warehouse, marketing, and finance teams for order processing and stock management 7. Ensure accurate product information, images, and content are uploaded and updated 8. Manage relationships with online marketplaces, distributors, and business clients 9. Support digital marketing activities such as online promotions, deals, and campaigns 10 Resolve operational issues related to orders, inventory, or platform policies

1. Oversee the day-to-day marketplace E-commerce operations, order processing, order scheduling, customer service, updates, product listings, promotions, maintenance, and performance. 2. Ensure that daily site maintenance is conducted, Number of products activated, correcting product descriptions, A+ Content, Brand story, Deals, product placement, new item posting, out-of-stock item removal, and functionality meets and exceeds company expectations. 3. Reconciliation of marketplace accounts and Monitoring the marketplace account health, LMD, and CFC. 4. Inspected all products and packages as a result of customers' returns to the company and highly focusing the returns and reimbursement for missing and damaged products 5. Preparing weekly sales, products, customer service data, returns and inventory reports for marketplaces department 6. Successfully managed and led the CRM team to execute strategies to increase customer engagement and retention Develop time and action calendars with processes and procedures to ensure actions are successfully completed. 7. Work with IT team for API integrations and managing the ERP's 8. Coordinate with various departments for the supplier's payment processing in a smooth manner and coordinate with supplier's for the SOA 9. Ensure that daily site maintenance is conducted; correcting product descriptions, product placement, new item posting, out of stock item removal and functionality meets and exceeds company expectations. 10. Identifying the customer needs and recommending the new content to address gaps in the company's current content 11. Plan out and execute marketplace promotions to maximize growth 12. Assist in SEO efforts including keyword research, site audits, page and site level optimization, link building, and competitive assessment

1. Knowledge in order receiving and dispatch on timely basis on different platforms like InstaShop, Now Now, Deliveroo, Amazon websites 2. Owned , lead and planned eCommerce sales for organic products on UAE marketplaces Create eCommerce strategy & Promotions for all eCommerce platforms 3. Owned & Delivered Microsoft Dynamics Navision from troubleshooting , new products, suppliers, integrations, daily sales reports etc. 4. Inventory management, daily stock report for website , marketplaces and supermarket prepared and shared.

1. Updating stocks and new arrivals in website 2. Updating the prices and promotions in the system and web sites 3. uploading banners in website and mobile app 4. organizing the promotions in store and e-commerce platform 5. Answer and resolve all store related issues 6. Checked for out of date items to be removed and salvaged