Mohamed Ali

I lead the end-to-end delivery of healthcare technology programs and the customer success function, aligning execution with corporate strategy and clinical/operational outcomes. My remit spans portfolio planning, governance, financial stewardship, and customer advocacy—driving a culture of accountability, collaboration, and continuous improvement across product, engineering, and client teams. Set delivery strategy and PMO standards; drive predictable execution across concurrent programs. Run full lifecycle (initiation→go-live→stabilization): capacity planning, risk/issue, and change control. Own KPIs & exec reporting (SLA, velocity, quality, CSAT/NPS, cost-to-serve) with QBRs. Partner with Sales/Accounts for onboarding, handoffs, expansions; resolve escalations. Manage budgets/forecasting and profitability; deliver on time, scope, and budget. Ensure scalable, secure architecture and DR/BC for development; Oracle Cloud environments. Lead AI-first and automation initiatives to improve speed, quality, and cost; build and coach high-performing teams. Scope & Stack: Enterprise HIS/EHR and clinical systems, integrations (RCM/PBM/claims), cloud (incl. Oracle Cloud), DevOps/CI-CD, PMO governance, Executive stakeholder management, Customer Success, Service Operations. Methods & Tools: PMI/PMP-aligned governance, Agile/Scrum, ITIL service principles, KPI/OKR frameworks, risk & financial controls, executive dashboards/QBRs.

Lead all IT functions including infrastructure, enterprise systems, data governance, cybersecurity, and digital health platforms. Designed and executed IT roadmaps aligning business goals with digital transformation and automation strategies. Managed IT operations, SLAs, and vendor partnerships to ensure seamless delivery of healthcare technology services. Oversaw departmental budgeting, staffing, and service performance improvement. Championed the integration of EMRs, decision support tools, and analytics into clinical operations.

• Managed and integrated various healthcare applications, including HIS applications, ERP Oracle fusion, and pharmacy automation systems. • Oversaw system integrations such as HL7, FHIR, and Mirth Engine to enhance data management and analytics. • Collaborated with IT and Medical Informatics teams, leading to successful EMR integrations and HIMSS7 accreditation.

Job Profile: Business Applications Management ~ Business Analysis ~ System Implementation ~ Data Science.

Job Profile: Responsible for supervising the development team of Software Engineers, in all development phases.

Expertise: System Analysis ~ System Deployment ~ Training & Demonstration Job Profile: Function as a core member of the services organization management team as well as a system analyst.

Expertise: Function/ Module Development ~ Test Management ~ CMMI Implementation Job Profile: Evaluated/ designed new functions and modules based on customer requirements.

Expertise: Programming ~ Technology Evaluation ~ Software Engineering Job Profile: Led a team of programmers to develop new applications and map customer needs. Interacted with PM, SCC, and SQA based on project requirements

Expertise: Programming ~ Application Development ~ Issue and bugs Resolution Developing new modules with other team members (Purchasing, Inventory, Maintenance, and integration between HMIS and FMIS Apps, Payroll, Personal and Recruitment, Account Receivables/Payables, Financial Costing, Budgeting, Cashier and Banking system)

Expertise: Programming ~ Application Development ~ Issue Resolution Job Profile: Functioned as a senior programmer involved in building Real Estate System on the PowerBuilder platform.

Expertise: Programming ~ Application Development ~ Issue Resolution Involved in Building Hospital Management Information Systems (HMIS) and back office modules.