Mohamed Alebaid

-To achieve agreed budgeted sales & margin,while managing the development of new and existing customers -Overall,sales,GM,P&L,Account receivable & payment collection responsibility of respective region & cross the other regions in UAE as DOA during the line manager absent or leave. -Direct involvement in the sales process of Government, Corporate & Dealer. -Preparing tender participation documents. -Managing communications between key clients & internal teams. -Strategic planning with the management & team to improve customer performance results. -Working very closely with inventory & Product manager for sore parts,Tires & Batteries to ensure availability of the stock. -Joint market visits with Field Sales Executive. -Preparing weekly forecast of respective region & handle the forecast meeting during the line manager absent or annual leave. -Dealer Performance management. -Development of field sales activities to achieve or exceed budget levels of sales and margin & monitoring their daily performance. -Identifying potential accounts for parts & service business and actively provide business solutions to ensure growth of business from these accounts year on year. -Building strong relationship with key strategic customers as long-term partners to Parts business. -Constantly monitors other parts agencies, benchmarking against competitors and reports on other market activities. -Liaison with and support for Government, Fleets and Dealers to support and resolve after-sales issues. -To facilitate training for government customers on all brands product ranges and advise optimum methods of servicing vehicles to reinforce the value of AFM's workshops and expertise and enhance brand commitment & understanding of technological requirements. -Established the new B2B digital online platform for spare parts wholesales business, and worked very closely with the other departments to complete the right process. -Arranging and updating the Dealer,Government & Fleet contracts.

Main duties and responsibilities: • Dedicated to, and take pride in the commercial success of du store, delivering against all individual and store KPI objective and targets. • Monitor and manage all people KPIs including performance, absence, attrition and engagement in alignment with the Store Manager, providing coaching and development as appropriate. • Maintain a detailed understanding of all aspects of the business environment including proposition offerings, products and services. Provide robust and regular feedback to Store and Regional Manager. • Ensuring that the feedback from customers and colleagues is represented in an effective way. • Maintaining robust relationships with the peers, the central retail team and across all functions to work collaboratively and productively. • Timely responses to business requests. • Managing employee engagement results. • Accurate reporting. • Updating and handling the product knowledge and knowledge quiz results. • Achieving the store targets. • Financial excellence (Budgets, revenue/profit and costs) Support the Store Manager in monitoring and afternoon shift

Managing New Service Center in Madinat Zayed - Western Region

Ensure the active achievement of net profit performance on both parts and service revenue targets. -Ensure the active promotion, implementation and sustainment of all aftersales standards compliance programs. -Drive associate engagement, career development and performance management through training, mentoring and coaching of all associates in the aftersales operations. -Actively promote excellent sales and aftersales synergy through identification of improvement areas and actively use Kaizen Groups and Impact planning sessions to drive business development. -Actively support the identification and reporting of all technical vehicles issues through ED/ER (Early Detection/ Early Resolution). -Actively promote a culture of Fix it Right methodology in the Aftersales Environment

-To compile, monitor and submit the daily sales reports -To ensure that all staff are trained and equipped in line with job specific requirements and ensure active staff and customer engagement. -To manage the call centre schedule and holiday requirement to ensure a adequate staffing level at all times -To develop the Aftersales business for Toyota cars and provide highest possible standards in customer service, revenue and contribution in line with company key performance objectives. -To support sales and service synergy projects where services are required.

-To ensure all incoming calls are answered within a efficient time frame and as per the department verbatim -To ensure that all calls are diverted to the correct department and member of staff in an efficient and professional manner. -To ensure that all bookings are as per the department SOP and a fair distribution is maintained. -To ensure that the department's pre-defined Targets are achieved. -To set and achieve daily booking and sales targets per call centre agent.

• Handling RTA System (CRM). • Handling RTA System (SDDI). All Transactions through the phone or the web side. • Organizing Bookings (Water Taxi, Dubai ferry) • Excellent experience in the licensing of (RTA) • Data Entry. • Help the customers to solve their problems. • Update the Knowledge Base with new information. • Manage customer enquiries and provide RTA products and services in accordance with RTA standards • Provide training to the new joiners and for the new process at the work place. • Update the CSR with the right information. • Contact the Agency/Department to get the accurate information. • Scheduling the agents upon the call volume, daily or weekly changes. • WFM System. • Check and resolve the issues in the call floor & agents. • Provide Daily feedback for agent performance. • Call floor management. • Handling the escalation calls from the customers. • Handling the schedule and Daily attendance.

Roads and Transport Authority (RTA) – Call Center (8009090)