Mohamed Abdelmonem

مدير عمليات

About

Operations Executive | Valet Parking & Guest Excellence Expert | Strategic Leader Since 2009I am a highly accomplished Egyptian professional with over 16 years (2009 – Present) of operational leadership in the UAE’s luxury service sector. My career is distinguished by a formal commendation from Emaar’s Chairman, Mohamed Alabbar, and a proven track record of managing massive workforces and complex operations across Dubai’s most iconic landmarks.Core Career Milestones:Emaar Malls & Emaar Hospitality: Key leader for valet and guest operations across Emaar Malls (including The Dubai Mall & Dubai Marina Mall) and Emaar Hospitality Group (including Armani Hotel Dubai and the Address Hotels collection).Strategic Pre-openings: Expert in launching large-scale operations, with a track record of successful grand openings, such as the Dubai Opera.Meraas & Dubai Holding (via Secure Parking): Directed high-traffic valet services and operational infrastructure as the primary Service Provider for Meraas and Dubai Holding destinations.DIFC Operations (via Quick Parking): Managed premium valet and retail parking at DIFC (Gate Avenue & Retail District).Falcon Security Services (2009 – 2012): Managed large-scale security operations and field teams during the foundational years of my career in the UAE.Healthcare Operations: Currently applying my expertise in Operational Auditing to ensure 100% compliance with quality and service standards within the Healthcare sector.Strategic Expertise:Operations & Massive Workforce Management: Expert in directing large-scale teams in high-pressure environments.Quality Audit & Compliance: Highly skilled in conducting Operational Audits to ensure 5-star service standards.Multilingual Leadership: Fluent in Arabic and English, with the ability to communicate effectively in Urdu and Russian for operational handling

Country

United Arab Emirates

City

Dubai

Industry

Executive Office

Skill

تطوير الأعمال التجارية, إدارة الوقت, خدمة العملاء, المهارات الناعمة, إدارة خدمة العملاء, Customer satisfaction , الاتصالات, المهارات الإشرافية, إجادة الكمبيوتر, حل المشاكل, العمل الجماعي, إدارة الأسطول, تقييم الأداء, إدارة المرافق (FM), Compliance , Android, الذكاء الاصطناعي, CRM, إنهاء المقابلات الشخصية, نظام معلومات الموارد البشرية

Experience

مدير عمليات

AI Najma AI Fareeda

2026-2 - Present · 7 mos

الإمارات العربية المتحدة

Operations management lead

Sr. Executive Operations & Sales

Albada Hotel &Resort

2024-11 - 2025-10 · 1 yr

أبو ظبي العين الإمارات العربية المتحدة

Hospitality and Hotel Services Management & Development

Assistant Team Manager

Tadawi Healthcare

2023-11 - 2024-11 · 1 yr 1 mo

الإمارات العربية المتحدة

Train and manage the customer service staff within the hospital, as well as, direct and monitor the service providers (valet parking, parking, housekeeping, and security) Respond to patient inquiries and resolve any complaints, take the initiative in incidents.

Operations Manager

QP Car Park & Valet Parking Services

2022-12 - 2023-11 · 1 yr

دبي الإمارات العربية المتحدة

Responsible for the operations of all valet parking services, Car park and customer service, as well as the concerned in charge to delegating any task to the technical team. Recruit, train and deploy all staff. Ensure smooth operations and monitor all parking equipment to ensure it is always in good condition. Handle all: Event planning, weekly and monthly staff schedules, annual staff leave schedules. Respond to customer inquiries and resolve any guest complaints within 24/7. Take a lead role in incidents and accidents, insurance deals, and reserving my part in the company business development. developing the car park & valet parking tools to have a digital and smart systems. report all the above to the Head of Operations

Quality and Audit - Assistant Manager

Aws Services LLC

2021-11 - 2022-8 · 10 mos

دبي الإمارات العربية المتحدة

maintain the company services standards, system implementation, maintain the standard operating procedures & quality & over-all Audits with supporting to the field operations

Assistant Operations Manager

Secure Parking UAE

2017-8 - 2020-3 · 2 yrs 8 mos

Dubai

Manage and operate the car perk and valet services, develop operational plans for all locations, train staff on operational excellence and launch new services. Across all Dubai locations, handle all new openings of the company, events, customer satisfaction, emergencies such as accidents or incidents and report them to senior management. Prepare the locations reports daily, weekly and monthly basis, coordinate staff leaves and recruit new staff. Support the Business Development team and HR team also in assigned tasks. Respond to customer queries and resolve any complaints from guests 24/7. As well as the responsible person to delegate any task to the technical team. Recruit, train and deploy all staff. Ensure smooth operations and monitor all parking equipment to ensure it is always in good condition.

Area Manager operations

Emaar Dubai Properties

2012-7 - 2017-5 · 4 yrs 11 mos

دبي الإمارات العربية المتحدة

Responsible for the operations of all valet parking services and customer service, as well as the concerned in charge to delegating any task to the technical team. Recruit, train and deploy all staff. Ensure smooth operations and monitor all parking equipment to ensure it is always in good condition. Handle all: Event planning, weekly and monthly staff schedules, annual staff leave schedules. Maintain and monitor the quality to improve the customer services skills, employees Grooming & personal hygiene, Safety. implement the SOP of the company, as well as guide and train the supervisors. Audit the revenue generated by spot check anytime. Respond to customer inquiries and resolve any guest complaints within 24/7. Take a lead role in incidents and accidents, insurance deals. developing the valet parking. report all the above to the Head of Operations.