Mohamed Abdelkarim

Direct client relations and digital marketing strategies for high-profile accounts including Al Tayer Motors and Klipit, focusing on building brand prestige and ensuring sustained market engagement. Played a key role in a specialized project for Nikon, delivering tailored social media support that not only met but exceeded precise marketing needs. Established and maintained strong client relationships by consistently providing high-quality, personalized services that meet and exceed rigorous performance standards.

Actively identified new business opportunities within existing accounts, demonstrating persuasive selling skills and strategic foresight in expanding client engagement. Achieved an exceptional 43,000 follower surge in Q1 2023 for an Instagram client, a remarkable 474% increase compared to the typical growth rate. Conducted detailed market research to understand client needs and market opportunities, and tailored marketing approaches that resonated with target audiences.

Established a profitable business and loyal community streamlining business operations, and enhancing efficiency across project management and client service delivery. Managed daily interactions with high-profile clients, securing long-term relationships critical for repeat business. Actively pursued and engaged with B2B owners to negotiate and secure distribution deals for various products. Drove an 80% increase in sales within just two months across B2C and B2B channels.

Expertly handled customer interactions across various channels, ensuring consistent service excellence and meeting diverse client needs. Worked collaboratively with team members to enhance the overall customer service experience, contributing to exceeding team goals by improving client satisfaction rates. Offered new products and solutions as part of the customer interaction process, effectively closing sales and enhancing customer engagement.

•Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones. • Provided Tier 1 IT support to non-technical internal users through desk-side support services. • Managed high levels of call flow and responded to technical support needs. • Resolved escalated issues by serving as subject matter expert on wide-ranging issues. • Identified potential sales and cross-selling opportunities and informed supervisor.

Proactively resolved customer inquiries and complaints, ensuring detailed documentation. Demonstrated expertise in increasing sales by providing personalized advice on purchases and effectively promoting additional products. Achieved recognition for outstanding sales performance by ranking in the top 10 agents internationally in Q3.

•Splice raw footage together from various sources and combine them with audio sound effects, dialogue, and musical soundtracks to create a story.

•Prepared merchandise for the sales floor by pricing or tagging. •Helped customers locate products and checked store systems for merchandise at other sites. •Engaged with customers to build rapport and loyalty.