Mohamed Abdelhady

As a Solution Area Specialist for Business Applications, I help organizations modernize their business processes using Microsoft Dynamics 365 and the Power Platform, Business Central and Copilot Studio . I partner with customers to understand their business challenges and translate them into scalable CRM and AI-driven solutions that drive revenue growth, improve customer engagement, and optimize operations. Working closely with account teams, solution architects, and partners, I lead end-to-end solution selling—from discovery and solution design to deal execution—while driving digital transformation initiatives such as CRM modernization and cloud adoption. I focus on delivering business value by aligning Microsoft solutions with customer outcomes, while identifying opportunities to expand and accelerate adoption across the Microsoft ecosystem.

Responsible for identifying, acquiring, and scaling strategic partnerships with U.S.-based small and mid-sized businesses seeking to outsource sales, customer service, lead generation, marketing, and back-office operations to Egypt. Led the complete commercial lifecycle from prospecting and solution design through contract negotiation, operational launch, and long-term account growth. Over an 8-year period, successfully launched and scaled four international business ventures operating between Egypt and the United States: Explore Group LLC CRM & Business Applications Consulting 2023 – 2025 Advised SMB organizations on CRM, customer service, and business process transformation initiatives. Recommended and sourced Salesforce Sales Cloud, Service Cloud, Microsoft Dynamics 365, and Business Central solutions. Managed vendor selection, solution evaluation, and implementation partner engagement. Helped organizations align technology investments with business requirements and budget objectives. VHS Travel Corporate Travel Management 2020 – 2025 Founded and scaled an international travel management company serving North American business clients. Built partnerships with hotels, travel suppliers, and convention providers. Led sales, operations, CRM strategy, and customer success initiatives. Managed full P&L responsibility and international business developmen 365 Marketing Solutions Digital Marketing Solutions 2018 – 2019 Delivered digital advertising and lead generation solutions to SMB clients. Consulted clients on customer acquisition strategies and marketing technology investments. Managed Google Ads, CRM workflows, and sales automation initiatives. Booking 365 Corporate Travel Management Technology 2017 – 2020 Co-founded and scaled a travel management business supporting corporate and group travel clients. Developed sales processes, operational workflows, and customer acquisition strategies. Managed CRM, supplier relationships, and SaaS infrastructure.

Head of Inside Sales | Cairo, Egypt (On-site) Corporate Travel Management | USA & Canada | SMB & Mid-Market Clients Summary: Led inside sales operations for corporate travel management services focused on SMB and mid-market clients across the USA and Canada. Oversaw the full sales cycle—from prospecting and solution development to closing, onboarding, and account growth—while driving large-scale team expansion and operational excellence. Key Responsibilities & Achievements: - Closed SMB and mid-market travel management programs through outbound acquisition. - Conducted deep discovery to understand travel policy, spend, compliance, and cost-control priorities. - Consistently achieved 120–150% monthly quota. - Managed onboarding and activation phases for newly signed accounts. - Scaled inside sales team from 5 → 60 employees through structured hiring and coaching frameworks. - Designed compensation, KPIs, Salesforce workflows, and pipeline processes. - Served as the main point of contact for U.S. clients during implementation and ramp periods. - Managed a portfolio of mid-market corporate accounts in the USA and Canada, ensuring high service standards, retention, and ongoing revenue growth. - Managed full 12–13 month implementation cycles to ensure adoption, compliance, and customer success. - Led the complete sales cycle for corporate travel programs, including flights, hotels, MICE, group travel, and managed travel solutions. - Optimized sales processes to increase conversion rates, accelerate deal velocity, and support account expansion across U.S. and Canadian markets. - Coordinated closely with operations, account management, and supplier relations to ensure seamless travel program delivery for corporate clients.

Inside Sales Manager | NCG Consulting Group USA & Canada | Digital Marketing & Web Solutions Summary: Led inside sales operations for a portfolio of digital marketing products, including Google Ads, SEO services, Social Media Ads, and eCommerce websites for small and medium-sized businesses across the U.S. and Canada. Drove revenue growth through a combination of process optimization, sales leadership, and cross-functional coordination. Key Responsibilities & Achievements: - Sold Google Ads, SEO, social media ads, and e-commerce websites using consultative discovery. - Ran full sales cycles from cold outreach to closing and onboarding. - Implemented an opener–closer model that increased conversion rates by 40%. - Collaborated with technical teams to design and deliver tailored digital solutions. - Managed 4–6 cross-functional teams improving client delivery and retention. - Managed full 12–13 month implementation cycles to ensure adoption, compliance, and customer success. - Managed the full sales cycle for digital marketing and web development solutions—from prospecting and needs analysis to closing, onboarding, and post-sale follow-up. - Oversaw the selling of Google Ads, SEO packages, Social Media Advertising, and custom eCommerce websites, tailoring solutions to SMB clients across diverse industries. - Consistently exceeded sales targets across the U.S. and Canadian markets, maintaining high monthly performance benchmarks. - Acted as the primary liaison between clients and internal technical teams, ensuring smooth project delivery, accurate campaign execution, and high client satisfaction. - Enhanced sales scripts, discovery processes, and objection-handling techniques, improving team results and client engagement.

Inside Sales Manager | Verizon Internet Yellow Pages (Superpages.com) USA & Canada Progressed: SDR → Sales Executive → Inside Sales Manager Summary: Experienced sales leader with a proven track record selling Internet Yellow Pages advertising and website solutions to small businesses across the U.S. and Canada. Advanced through multiple roles based on performance, ultimately leading a high-volume inside sales team while driving operational efficiency and revenue growth. Key Responsibilities & Achievements: - Learned U.S. consultative selling from American leadership; mastered discovery, pain analysis, and value selling. - Sold digital advertising, SEO visibility, and website packages to SMB clients. - Led outbound calling campaigns and consistently exceeded quota as an AE. - Promoted to Inside Sales Manager—led a 25-person team and increased pipeline qualification efficiency by 30%. - Designed sales coaching programs and pricing frameworks, boosting upsells and retention. - Managed the full outbound sales cycle, from prospecting and qualifying to closing, onboarding, and post-sale coordination. - Promoted to Inside Sales Manager, leading and developing a 25-person team responsible for selling digital advertising solutions. - Collaborated closely with technical and operations teams to ensure accurate delivery of websites and Yellow Pages ad placements. - Created comprehensive sales coaching and performance development programs, resulting in stronger conversion rates and improved sales readiness. - Consistently exceeded sales targets throughout all roles, contributing to division-wide revenue growth.