Mohamad Nizam, MBA, ITIL®4

“Always Be Ahead” Everything begins with the customer. Our mission is to keep them ahead by delivering seamless experiences, meaningful moments, and trusted services built on reliability, innovation and care. I'm honoured to contribute to this journey, leading IT Business Operations in a dynamic and evolving landscape. With the recent alignment, my role now extends across end-to-end IT infrastructure, enabling more integrated, efficient, and high-performing services for the organization. Key responsibilities include: 1. IT Surveillance Centre & IT Service Management 2. End-User Computing (EUC) & Service Desk 3. IT Tools & Digital Workplace 4. Business, Enterprise & Corporate IT Applications (Critical & Non-Critical) 5. IT Project Delivery & Transformation Initiatives 6. Managed Services Partner Governance (Onshore/Offshore) 7. IT Infrastructure: Data Centre, Cloud, Network, Server & Storage 8. Operational Excellence & Service Improvement Programs 9. IT Financial Management (strategy, planning and budgeting)

“Customer first and I am accountable to deliver…..” Yes, I lead and responsible for Core Billing, Digital, Corporate IT and Enterprise Applications, IT Operations projects, managed services partners (onshore/offshore), operational readiness, continuous service improvement initiatives, and IT Operations budgeting and planning.

"Always be ahead..." An enriching journey driving business outcomes through Managed Services by enabling effective strategies, efficient operating models, streamlined processes, cost optimization, and successful project execution

Assigned to lead key Digital Operations initiatives focused on elevating efficiency, strengthening business performance, and accelerating enterprise transformation. In this role, I drive strategic execution and operational excellence across multiple domains: 1. Strategic Direction & Alignment: Shaping digital priorities and ensuring alignment with organizational objectives to support long-term growth. 2. Operating Model Transformation: Designing and deploying optimized structures that enhance agility, accountability, and delivery capabilities. 3. Process Excellence: Simplifying and standardizing workflows to improve efficiency, reduce friction, and enhance service quality. 4. Cost & Value Optimization: Identifying and delivering cost efficiencies while ensuring sustained performance, scalability, and service excellence. 5. Cross-Functional Leadership: Leading transformation programs and enabling operational readiness through collaboration, innovation, and digital transformation

"Stay Connected......." Leading and managing end-to-end Core Telco-IT Systems & Services including Billing (Prepaid & Postpaid), Value-Added Services (VAS), Enterprise Applications, Messaging Platforms, Asian Data Centre, and System Administration & Database Management. Key outcomes delivered through: 1.Developing talent and building high-performing teams 2.Driving cost optimization and financial control 3.Planning and executing strategic IT projects 4.Designing and implementing effective operating models 5.Managing business & operational KPIs for measurable impact 6.Governing SLA/OLA to ensure service excellence 7.Transforming processes & services for continuous improvement

Led end-to-end operations and strategic management of critical network domains including IP Core Network, International Gateway & ISP Services, GPRS, IT Service Desk, and IT/Telco Operations Support Systems (OSS), delivering high service performance, reliability, and operational excellence. Led end-to-end operations and strategic management for critical network domains - IP Core network, International Gateway & ISP Services, GPRS, IT Service Desk and IT/Telco Operations Support Systems (OSS)

Led the end-to-end operations of one of Insas Technology Berhad’s subsidiaries, overseeing a diverse portfolio of functions to support business growth and operational excellence. Key responsibilities included: 1. Business Operations: Managed daily business activities to ensure smooth, efficient, and compliant operations across departments 2. Sales & Client Engagement: Led sales initiatives, developed client relationships and supported revenue generation through strategic planning and solution delivery 3. IT Projects & Systems Support: Oversaw IT project delivery and system implementation, ensuring timely support, minimal downtime, and alignment with business requirements 4. Office Administration: Handled administration, vendor management, procurement, and internal services to maintain a productive and cost-effective work environment 5. Team Leadership: Led cross-functional teams, fostering collaboration and accountability to achieve business objectives