Mohamad Turk

- Responding to customer complaints, increased customer online rating from 3.5 to 4.3/5. - Hiring, training, and supervising call center employees, supervising 7 teammates. - Monitoring and analyzing data to identify trends and areas for improvement. - Managing and updating 70 products listing and pricing rapidly.

Produced monthly and quarterly financial reports for executives, supporting strategic decision-making. Automated reporting with Excel macros, cutting prep time by 40%. Managed over $7M in daily cash flow, ensuring compliance with regulatory standards. Collaborated with auditors and external partners to ensure accurate and transparent reporting.

- Welcoming visitors to the organization and directing them to the appropriate person or department. - Managing incoming and outgoing mail and packages. - Assisting with administrative tasks, such as typing, filing, and copying.

- Produced 10+ optimized articles per week, increasing site traffic by 30%. - Collaborated with editors to ensure content met editorial guidelines and deadlines. - Stayed current with industry trends to deliver relevant, engaging content

- Transcribed and captioned multimedia content with 98%+ accuracy under tight turnaround schedules. - Utilized captioning tools to synchronize dialogue, enhancing content accessibility for diverse audiences

- Drove a 17% revenue increase by exceeding sales targets and launching new customer acquisitionstrategies. - Managed 46+ concurrent orders, ensuring smooth logistics and customer satisfaction. - Built lasting relationships with B2B and B2C clients, improving client retention by 25%.

- Managed patient records and streamlined admission/discharge procedures to improve processing time by 30%. - Maintained accurate digital records using hospital software systems, reducing clerical errors. - Performing clerical tasks, such as filing, copying, and data entry. - Handling billing and insurance issues for patients.

An e-ticketing officer and representative of this company in Hajj and Umrah season at Pilgrims Affairs Governmental Organization. Main role: - Booking flights and accommodations for clients. - Providing clients with information on passport and visa requirements, travel insurance, and other necessary documents. - Coordinating the details of travel plans, including activities. - Meeting with clients to discuss their travel needs and preferences. - Updating clients on the status of their visa application. - Coordinating with the Saudi Arabian embassy or consulate to expedite the visa process. - Verifying that all required documents are in order and meet the requirements for obtaining a visa.