Mo Abdellatif, MBA

Develop and maintain relationships with internal and external customers in assigned territory. Interpret customer plans and specifications to provide accurate information on project orders. Develop and execute proactive order entry strategies that will facilitate order fulfillment and technical support as well as minimize order delay. Serve as the customer’s advocate by relaying the appropriate level of urgency to peer contacts in the operations and escalating issues as required to management. Use Bid Manager for product configuration, changes and pricing. Provide technical support and follow through on warranty issues. Coordinate and interpret Plant Drawings Work closely with the Project Management Team including Project Managers, Sales Engineers, Project Coordinators, other Project Engineers and the Documentation Team. Leverage centralized resources to create and manage project submittal and O&M documentation. Manage daily phone and email activity, providing directions, solutions and updates. Pursue continuous learning of products and applications related to engineered products. Take leading role in developing, mentoring, and monitoring on-the-job training for new and existing less experienced Project Engineers. Represent sales at customer witness tests, inspections, and on-board approval meetings/visits.

Acting as the technical liaison between product lines, field sales, and customers during the execution of large and major complex project orders. Taking technical ownership of the order and ensuring a positive customer experience through proactive project support and issue resolution. Leveraging centralized resources to manage documentation, resolve issues, and build relationships across customers and Eaton facilities for successful project delivery. Working independently on daily tasks, taking direction from the Project Manager, Sales Engineers, and the Project Management Organization (PMO) Management Team. Developing and maintaining relationships with internal and external customers within the assigned territory or project. Interpreting customer plans and specifications to provide accurate information on project orders. Developing and executing proactive order entry strategies to facilitate order fulfillment, technical support, and minimize order delays. Serving as the customer's advocate by relaying the appropriate level of urgency to peer contacts in operations and escalating issues to management when required. Utilizing Eaton's Order Management system for product configuration, changes, and pricing. Providing technical support and follow-through on warranty issues. Coordinating and interpreting plant drawings. Collaborating closely with the Project Management Team, including Project Managers, Sales Engineers, Project Coordinators, other Project Engineers, and the Documentation Team. Leveraging centralized resources to create and manage project submittal and Operating & Maintenance documentation. Pursuing continuous learning of products and applications related to engineered products. Taking a leading role in developing, mentoring, and monitoring on-the-job training for new and less experienced Project Engineers. Representing sales at customer witness tests, inspections, and on-board approval meetings/visits.

Promote a safe working environment by following all safety procedures Maintain material handling control systems, industrial, motor control systems, servo and frequency drives, and electrical distribution systems Monitor Material Handling Equipment (MHE) metrics and partner with Controls Technicians and Mechanics to resolve equipment electrical problems that create performance deficiencies Utilize Operation System Assessment reports to improve material handling system reliability through preventive maintenance tasks completion and identifies deficiency repairs Escalate to operations and network support resources for guidance and assistance to restore equipment back to operational mode with minimal downtime impact for Operations Communicate technical issues to RME and Amazon Operations Leadership

Proactively recruiting new qualifying partners, such as Distributors, System Integrators, OEMs, Panel Builders, and End Users, and expanding the network of the channel all over Egypt. Creating and developing growth business plans for channel partners and executing channel strategies to boost sales, profit, and market share while enhancing the channel partner's competencies. Establishing productive and professional relationships with key personnel in assigned partner accounts, and assessing, clarifying, and validating partner needs on an ongoing basis. Developing strategic pricing schemes for each channel partner, and leading a joint partner planning process that develops mutual goals and maintains critical milestones associated with a productive partner requirement. Managing potential channel conflict with channel partners by fostering excellent communication internally and externally and through strict adherence to channel rules of engagement. Leading solution development efforts that best address end-user needs while coordinating the involvement of all necessary company and partner personnel and promoting company programs. Evaluating potential prospects commercially and technically before initiating partner onboarding processes, and developing partnership agreements after discussing and negotiating business forecasts for each partner and ensuring partner compliance with partner agreements. Preparing year-to-date reports for each partner and updating CRM and other sales force tools. Organizing and conducting training and workshops for control, motion, and automation products for channel partners' sales forces and their customers and planning other regular events. Enhancing the Net Promoter Score (NPS) for the industry sector. Validating technical selections for Control Products and Motion Controls according to partners' needs.

As a Distribution Sales Expert in the low voltage switchgear products industry, I am responsible for driving sales growth by selling our products portfolio to distributors. Key elements of my job include: Developing and strengthening relationships with key distributors to boost sales and enhance support to achieve successful long-term partnerships. Constantly exceeding assigned financial targets and creating and developing growth business plans for distributors and executing channel strategies. Preparing demand plans (forecasts) and regular reports for each distributor. Supporting distributors in their treatment of deals and opportunities with end-users, handling special deals, and providing extra discounts in case of existing competition. Coordinating the involvement of company personnel, including support, service, and management resources to meet partner performance objectives and expectations. Designing and executing reward plans and incentive schemes for assigned partners. Responsible for achieving partner gross indirectly using the company network of wholesalers, retailers, and panel builders.

As a Sales Engineer in the low voltage products industry, I am responsible for selling our wide range of products, including Circuit Breakers, Contactors, Relays, Fuses, Soft Starters, Drives, Load Break Switches, Capacitors, Cables, and other related products. My responsibilities include: Working with customers to understand their needs and requirements for low voltage products. Preparing technical offers based on provided specifications and ensuring that they meet customer needs. Building strong relationships with customers and providing exceptional customer service. Achieving assigned sales targets and working collaboratively with other team members to ensure overall sales success. Providing support and follow-up services to customers after the sale to ensure their satisfaction and build long-term partnerships.

As an Electrical Engineer in the construction industry, I am responsible for overseeing the installation of electrical systems, including underground cables, panels, lighting, wiring, and other related components. My responsibilities include: Planning and managing the daily progress of electrical work at the site and ensuring that all work is completed on time and within budget. Managing an on-site electrician team and ensuring that all team members follow safety protocols and perform work to the highest standards. Monitoring the quality and pricing of maintenance work performed by outside contractors and ensuring that all work meets the necessary standards. Evaluating proposals, technical reports, and cost estimates to determine the most efficient and cost-effective methods for completing projects. Developing procurement documents and managing the procurement process to ensure that all necessary equipment and materials are obtained in a timely and cost-effective manner.