Manabu M.

C/O Mitsubishi UFJ bank contracted under Robert Walters Japan. As a member of the cyber security division in MUFG, task to review the IT related implement projects such as on premises envelopment as well as with cloud (AWS, Azure, Google, etc) based, coming from foreign branch offices like UK (EU), Canada, Asia (China, KLP, Russia, Yangon, Korea, Others.) and review and go through all the materials (Conception Design, Network & System Diagram, etc.) to security review, eventually permit to accept an approval from MUFG before actual go-live process. 1. Reviewing each implement project from security perspective from the client's internal information security risk based on their ISSP/Information System Security Process standards. 2. To evaluate each of IT projects in mostly part of foreign region in the bank, and to create evaluation sheet and obtain approval from the client. 3. Evaluation and summarize the information security review results (Report) to the client in both English and Japanese. 4. Establishment of information security standards and regulations, etc. 5. Defining requirements for ID management and log management, and creating systems, etc. 6. Attending weekly progress report session (meeting) to the client in domestic and foreign countries.

C/O Toyota Motor Company in Nagoya office. 1. Daily and monthly Managed Services support for clients engaging FIS to conduct their regular system monitoring, maintenance and various functional treasury duties. 2. Overall ownership and ongoing Level 1 support for issues, incidents and changes from inception through to closure as part of the management of system interfaces for Managed Services customers. (By using a customized "Remedy" system) 3. Define and document incidents and request criticality levels as applicable while providing incident remediation, troubleshooting and resolving issues. 4. Monitor and alert where applicable ensure successful completion of scheduled automated interfaces. 5. Conduct regular status calls as necessary and maintain active communication and documentation on the status of open issues with customers via Service Desk (out ticketing system) via regular monitoring and updates. 6. Assist Service Delivery team where applicable to provide formal root cause analysis reporting to clients for incidents of predefined severity. Work with sales and pre-sales team (Business) assisting with extending our business relationships beyond the current customer base.

On-Site Representative for CribMaster. (CribMaster is part of Stanley Black & Decker company.) C/O Mitsubishi Heavy Industries, Ltd. Contracted under Lockheed Martin Global, Inc. to help support to build F-35A.

■User Request Correspondence: 1. Server Privileged Access Request by ServiceNow (Requesting System) - Server Privileged Access - ID Creation (New) - Grant Privileged Access via Active Directory - Grant Remote Access via Local Server 2. Privileged Access Request (By Paper Based Request) - Local Administrator Privileged Access - Internet Privilege Access - Wireless Privilege Access 3. McAfee Endpoint Encryption (Safeboot) - Registration / New - ADD/Change/Delete - Password Reset 4. User Account Management - Create New - Resetting Password ■New/Edit (Update) for Instruction Manual Making: - PAR (User Manual / Intranet) - PAR (Engineer Manual) - PAR (Manager Manual for how to approve a request) - Wireless (User Manual / Intranet) - Internet Outlook Web Access (User Manual / Intranet) ■Record Tracking & Update for the User Request (棚卸し): - PAR Request (Server Privileged Access & ID Creation) Record - Local Administrator Privilege Request Record - McAfee Endpoint Encryption Account Record ■Script Making (For mass ID accounts or groups and privileged access): - Add - Remove - Change - Delete - Extract info ■Project: - Server Inventory for each company (*AIG has several company inside company) - New Request Process Rollout for Privileged Access via Service Now - Mass ID creation / Mass Privileged Access Request for certain internal projects

60% - Projects (Plan making and scheduling for the project) 1. Windows7 Upgrade and Replacement (From XP to 7): - Approximately 370 machine (Laptop: 200 / Desktop: 150 / Virtual Desktop: 20) - Process Making with Flow chart + Manual + FAQ - PC kitting process (with Symantec ghost image with ) - Announcement with detailed instruction + FAQ - Manual / Instruction / FAQ making 2. SCCM migration from QND (Switch to all available active PCs in the QND inventory list) - Process Making with Flow chart + Manual + FAQ - Create the package / Patch through QND - TEST1 with pilot users (Distribute the client package via QND ) - TEST2 with verification with standard apps, business apps and web apps 3. Asset Management: - Process Making with Flow chart + Manual - Hardware inventory Management (PC(Laptop/Desktop/VDI), Monitor, iPhone, iPad) - Software licensing management (Microsoft, Adobe Systems, others) - Lease, Purchase, Retirement and Disposal Management - Vender Management 4. Layout Change + Printer Relocation 5. Knowledge Transfer from current venders as Howcom to Poralis (Activate from May 2013) 6. BCP Management 40% - Supervision and Leadership Support Activities 1. Onsite Support / 2nd Level Desktop Service Management (Based o ITIL method) - Process Making with Flow chart + Manual + FAQ - Request Management (Remedy) - Executive Support - Problem Management (Remedy) - Incident Management (Remedy) - Asset Control and Management - Weekly MTG and Monthly Report with Onsite (vender: Howcom) 2. Patch Management (Windows Update / Security policy) 3. Base Business

Daily Operation: ・3rd Level Support / Incident Management (For Example) - Network speed slowness using Docomo’s Pocket Wi-Fi - Unable to access to Compass (Web Based Remote Access System) during evening time - Blackberry server synchronize issue - Any cases that level 1 cannot handle and need to escalate to global. ・VIP Support - To support Level1 and Level3 support ・Desktop Manual Update & Revision, Creation ・Knowledge Management　 - Gather the knowledge data base and share globally ・VPN-E – Daily connectivity log check. ・Yearly Survey / Monthly Survey from Level1 and Level2 support based on Remedy (Ticketing System) Base Business: ・Global Share Point - Base Business Tracker: ・Mass Push Application Deployment more than 50 ・Mass New Hire for new graduate 2012 ・User Transfer more than 10 users - Organization Unit Transfer between Corp to Corp ・PC mass moves 10 or more. ・Special Events - Field Sales Meetings, FDA Audits, Training -External Town Hall Meeting Support (large/mid/small sizes) - Internal Town Hall Meeting support ・Special GSS Projects ・Project Engagement and Estimating ・Extra: - Weekly EMEA & ASPAC Process Review meeting - ASPAC BBT Scope & Report meeting (Not regularly, twice on the month or more) - Create BBT Annual Report for global BBT meeting - Create a monthly report for monthly operational meeting Projects: ・Detailed knowledge Transfer for L1 with ACS/Xerox Company - Questioner, Q&A, Detail transfer process ・Branch office &Field station Relocation Project ・JMPS (Japan Managed Print Service) – Replace to all Xerox network multi printer ・Japan Compass (Web Based Remote Access System via Citrix) - Run for the test, Review, Report, Meetings, ext IT Compliance: ・Monthly Service Request Form signature check in past 6 month: ・Review with global IM SOP (Standard Operating Procedure) & WI (Work Instruction) - localize the document if necessary And more tasks to come...

- Work as team of 3. Support internal users (150＋users) from 8am -6pm weekly. - Troubleshoot 10-15 on average day. Mostly application related issue. Log an incident tickets to Service Desk web based service. - eRequest: New hire request, PC and monitor build and setups, application installations, etc… - Administration and Support of Blackberry 8707 and Bold 9700 (Docomo) Blackberry Enterprise Server (Add, Change, Delete, Activation, Refreshment, Installation ), - IPPBX, Configure and Setup IP Phone as Avaya for new user - Maketdeta Application Support (Bloomberg, Reuters, Quick, Excel with macro) - IT procurement: purchasing products and inventory, management. - Data backup PROJECT: - Blackberry rollout from old 8707h to new Bold 9700 of 65users. - PC rollout to new Dell OptiPlex780 for 70user + 50 for DR use. - Software rollout from Office2003 to Office2007 - OS rollout from Windows XP to Windows7 (Test period)

- Work as team of 3. Supports 7am -7pm weekly with three shifts. Morning / Middle (at Datacenter Site) / late shifts. - Requesting and tracking domestic and oversea share drive access for users by using Lotus Notes. - Monitoring servers and systems daily. (100＋servers) monitor by own developed server　management tool called Fibex, Force admin, Optime Monitoring.) - Batch monitoring. Daily/Weekly/Monthly routine operation tasks mainly for Bank / Securities (Back office and Middle office) such as Atlas2, SWIFT Alliance, JGBCC (including download and upload files), OriAd, Zhanpri, NRI - Support trading and market data production applications such as Bloomberg and Reuters. - Proactive management and administration for backup media of servers. Documentation of operational procedures. - Server backup data and media (Tapes) management and Inventory, restore - Coordination with off-site storage company and backup data Centre Site.. - Proactive datacenter power/cooling/equipment support. - Proactive management and administration for data centre inventory. Installation support for datacenter rack, blanking panel, floor panel etc. - Support and preparation of voice recording replay with Nice system. - Administration support of Blackberry (Docomo) /Mobile (Docomo and Softbank). - Manual creation for instruction of troubleshoot and installation of both hard and software procedure. PROJECT: - Support of Data Centre relocation project from Otemachi to Toyasu @Tokyo. With vender negotiation to place datacenter rack, blanking panel, floor panel etc to new datacenter. - Voice replay for Audit. (Restore from backup tapes via Nice System.)

- Supports the internal user (500＋users) in a 1st and 2nd level (Front and Back Office) on call, email and ticket and onsite by the user with team of 9 - Troubleshoot 30-50 on average days, up to 60 a day. Personally, takes 15 up to 30 on average days. Escalated to appropriate 2nd level support team; e.g. for Server, Network, Voice related issues, it will be escalated to the each infrastructure teams in Tokyo or Singapore - Log the call using Remedy/ITSM - Worked as a team to support Investment banking division including the trading floor users as a Desktop helpdesk engineer and day to day administration related task/s - Build PCs for internal use using ghost images; install OS, MS applications, internal applications, vender applications, encryption for laptop, etc. - PC and Monitor Setup. (Basic setup to Trader`s custom setup. e.g. 6 19inch monitors with 3 workstations connect with KVM switch.) - Provide Application Support, such as MS office, Adobe, and Windows, Specialized Software for Bankers and Trader, Vender Applications. - Bloomberg PC Support / Install / Change keyboard, Driver installation, Finger Print Authorization Setup, Basic BB Application Trouble Shots, - Quick Application installations - PC Move / Monitors relocation for Banker and Traders / Desk Move (responsible for both Small and Large Moves) Arrangement with Vender and other related teams (Network, Voice, Corporate Service, etc) - Repair Monitor or PC, Laptop with Vender Negotiation (HP / IBM / Datacraft / Kanaden) - Inventory Control and Maintenance (Trucks all the Inventory including PCs and Monitors, Printer in CS Tokyo) PROJECT: - Monitor swap from old to new. (Completed over 200 monitors both front/back office within 1month with team of 3.) - Upgrade PC, workstations - Setup a room for Audit and support them as part of audit helpdesk support with high priority. - Large office move from floor to floor.

Studies adjournment by the economical reason, and returned to Japan in June 1993.