maheshwar mohanty

* In TCS i was part of the Infrastructure Services as a Windows System Administrator. Roles and responsibilities include Planning, designing and setting up Active Directory for new projects, implementing security, managing the Servers and preparing reports. Responsibility of 2000 – 2500 desktops/laptops & about 50 – 60 servers. * Windows System Administration * Security * Data center management & Helpdesk Support * Messaging * System management Software

*  Delivering best in class Customer Satisfaction scores globally for Microsoft Office365 (SaaS) *  Work with regional Sales team to handle customer escalations. *  Drive CSS key initiative – ExMO (Enterprise Experience for Microsoft Online *  Point of contact and Drive the relationship with the key customers in APJ *  Increased the business scope and expanded the team growth globally *  Stake holder satisfaction with improved service delivery efficiency *  High focus on support incident reduction and cost reduction *  Technical readiness and on-boarding efficiency of engineers *  Process improvements to improve customer satisfaction *  Mentoring team members *  Customer/Client relationships *  Escalation management *  Interface with client and client account management teams on status updates, recommendations and issue resolution.

* In Global Partner Services team, i work with Microsoft Partners and assist them for their projects. * o Conducted training on MOSS 2007 & SharePoint 2010 for partners * Delivering Practice Accelerator for SharePoint 20007 & SharePoint 2010 (Practice Accelerator helps partners to understand plan & deploy SharePoint solution following Microsoft Solution Framework.) * Building Proof of Concepts for the partners and demonstrating that to partner as well as for their customers. * Working with partners on SharePoint projects * o Architecting solution on SharePoint * o Planning and Deploying SharePoint * o Review SharePoint Architecture prepared by partners and provide feedback on them * o Reviewing existing SharePoint environment for best practices * o Designing security for Intranet and Extranet deployment * o Designing High Availability & Disaster recovery * o Planning for Backup and Recovery * o Search planning and configuration * o Upgrade from SharePoint V3 to SharePoint 2010

* Maintaining DOMAIN Controller which was on Windows NT 4.0 * Responsible for Backup activity of various servers. * Installed and Configured Symantec Anti-virus Server and client at site and also maintaining the server. * Maintaining Lotus Domino Server.

* Maintenance / Installation of Hardware& Software. * Configuration and Maintenance of Peripherals * Did the cabling of the various departments * Installation of windows 2000 server and professional * Have setup the entire windows 2000 network * Maintenance and Support of E-mails (Lotus Notes) * Maintenance & Support of Link / Connectivity (Leased Lines, ISDN) * Maintaining the entire asset database for ONGC (URAN).

* Worked as a consultant and supporting Customer from offshore. We are managing 400 servers, which is present in 145 locations across the globe. * Client-Server Implementation, * Server Management. * Backup Administration BackupExec /Netbackup /Arcserve / Brightstore * Supporting customer on application called Fasttrack used for application and OS deployment.